ShieldForce

Tyler Technologies, Inc

About this app

Police crews stay safer and better prepared using New World ShieldForce™ created specifically for licensed users of Tyler Technologies’ New World™ Law Enforcement software solutions.

With intelligent, law-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are.
This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including:
• Easy-to-read route to the call
• Location of other responders and their estimated time of arrival
• Instant access to building maps, preplans, and tactical plans
• Access to building contact information including names and phone numbers
• Real-time access to call details and incident narrative
• Secure communications with dispatch and other responders
• Immediate access to incident summary reports
• Search functionality for persons and vehicles
New World users empower themselves using ShieldForce with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.

Ratings and reviews

Have to log in multiple times while trying to use the app. Continually get kicked off in the middle using the app.

This app has its perks, but glitches, freezes up, lags and has to be restarted on a regular basis.

Tyler Community already shows the guide for very 2020.1, but the update is not out yet. Anyone know when it will be available.

What's new

Map perimeters added to Overview & Route Map.
Call & Unit icons added to the Route Map.
You can create filters with multiple filter types on the Overview Map.
New Call Location icon on Streetside widget for Aerial & Bird's Eye views.
Create Call uses closest address to your location.(Mobile Server 2025.2 req.)
Emergency alert now has cancel & confirm options.
A banner now displays when a newer version is available.
ESS permissions to view & search for calls separated.(Mobile Server 2025.2 req.)