Michele R.
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Often, rather frustrating! I would really like to know how it is that with the last couple of updates, that random channels end up having voice overs as if it was reading what was happening on the screen for someone sight impaired. If I did not turn on that feature, then why is it happening, and why am I not able to turn it off?😡
2 people found this review helpful
Charter/Spectrum
July 17, 2024
We're sorry to hear about any issues with the Spectrum TV app. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^DT
R A
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I don't use Facebook or X, which is , apparently, the only means of communicating with this app! It is supposed to record 100 programs, but, only records 50! And spectrum arbitrarily decides to delete all your recorded programs from their end without notifying the customer! They've done it to me twice and they have no way to reverse their mistake! And you're no longer able to manage your DVRs from the app, so if you want to manage your DVR away from home, not possible! I'm done with spectrum!!
464 people found this review helpful
Charter/Spectrum
May 23, 2024
We're sorry to hear about this issue and would love to see how we can help. In addition to support on X and Facebook, we can also assist in our community https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app and over the phone at: 1-855-707-7328. Please contact us so we can assist further. ^HB
Jessie Ray
Constant issues on all my devices. Always freezing or completely crashing, audio will become delayed (especially when watching On Demand) , takes forever to load after changing channels, and constantly get the "can not connect to network" error message (internet is fine). The only way to get past these issues is to repeatedly restart the app.
296 people found this review helpful
Charter/Spectrum
May 7, 2024
We're sorry to hear about any issues with the Spectrum TV app. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum), Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^RJR