My Spectrum

Charter/Spectrum

About this app

One app – all your services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check your Spectrum Mobile data usage and manage your plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, activation and outage notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Explore TV and Streaming Services
• View your streaming apps and TV channel lineup included in your plan.
• Conveniently manage your streaming subscriptions in one place.
• Create the perfect channel lineup and customize your streaming experience with premium channel add-ons.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience – we read every comment.
• We love suggestions about the My Spectrum App – we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

the app works well, it is a little laggy, I wish the interface was a little bit smoother, I run on Google Pixel 10 Pro XL. I don't normally have problems paying payments, checking my internet status, or phone service. Overall the application is well round, giving people everything they need. Easy to navigate around to find what you are looking for. Only downfall, it lags a little bit, not horrible where the app is unusable, but it is noticeable.

I've received the equipment very fast. I've tried to set it up myself but after 2 hours I've called costumer service and asked for help. Next day the technician came over and it took him over an hour to set it up. Turns out the modem and the router were bad. The technician was very knowledgeable, very nice and very pacient. Thank you.

Extremely Unreliable Service. The service has been terrible lately. I’ve had outages back-to-back almost every day this past week, and a few months ago I was dealing with constant intermittent Wi-Fi issues as well. The connection is unreliable and not worth the time, frustration, or money. I shouldn’t have to keep dealing with outages just to have basic internet service. Definitely not satisfied with Spectrum.

What’s new

We’ve completed some bug fixes to make your My Spectrum App experience even better. If you need any assistance, please sign in at Community.Spectrum.net/discussions and select "Ask a Question"