My Spectrum

Charter/Spectrum

About this app

One app – all your services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check your Spectrum Mobile data usage and manage your plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, activation and outage notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Explore TV and Streaming Services
• View your streaming apps and TV channel lineup included in your plan.
• Conveniently manage your streaming subscriptions in one place.
• Create the perfect channel lineup and customize your streaming experience with premium channel add-ons.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience – we read every comment.
• We love suggestions about the My Spectrum App – we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

This app is barely useable and all I want to do is pay my bill. Tried it today and it couldn't complete the transaction. "Try again later" it said. On top of that it won't store my payment method even though I check the box. It's annoying and foolish to have to enter all the info every time. It also won't remember my user ID even though I check that box. Spectrum, you have to do better.

Can't log in anymore! Can't just pay my bill in a way that is convenient for ME! It's obvious they don't care about loyal customers based on the auto response to reviews or the bot that's doing the review. I literally have to change my password EVERY time I log in & then receive messages that I can't use the password because it was already used (because I was already entering the correct one!!!) So beyond infuriating!!!! Now I can't even get logged in to my account through the app or website!!!!

I hate Spectrum. They always tryna over charge, add a fee, increase the price, and add an extra fee. It's always something. You talk to customer service, they tell you one thing, and when you call back to follow up on it when its a problem, it's "I don't see that in the notes." If I could switch to VZ, I would, but they are not in my area. so, unfortunately, I have to deal with Spectrum until then.

What’s new

We made some minor updates and fixed a few bugs to bring you an even better My Spectrum App experience.
If you need assistance with any issues you are experiencing, please contact us by visiting https://community.spectrum.net/discussionsand select "Ask a Question".