Sydney Health

Elevance Health, Inc.

About this app

Use the Sydney_SM Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.

• Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
• Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
• Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
• Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
• View claims – Easily track your claims including the status and your costs.
• Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
• Refill your prescriptions – You can set up automatic refills and reminders for your medications.
Download Sydney Health to your device today.

Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.

Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Ratings and reviews

Seems like a mess. Example: I get on and do an "assessment". It asks a few key questions and way too much gender/sexuality stuff, and then it's very hard to find the incomplete questions on submit. The whole form stutters. THEN once I get results and recommendations, great, but this result is LOST once I tap anything. I have no idea how to get back to it! Going back to the assessment, my answers are lost like I never did the form even though it's in my past/completed section. Careless mess.

Good when it decides to work, but a majority of the time, the app and even Anthems desktop page doesn't work and glitches. When you send them support messages, they insist it works just fine and ignore your problem. I have reset the app, cleared the cashe & uninstalled & reinstalled the app, and it still won't let me access my rewards. I think they do that so you can actually redeem it.

App no longer works at all. Can't log in. Can't even get to the login screen half the time and I've completed cleared all data. When I do and attempt to sign in, it says I only have access to the website, not the app. That's not accurate. The new app seems to be confusing my old closed plan from my former employer with my current plan. Before the app update, it had both options on the login screen. Also, if I try to log in on the website, it automatically opens the app.

What's new

Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use.

Don’t forget to rate us! Your feedback helps us make it better.

If you have questions about the app, please email [e-mail]