TagPoint

Nuzzl Ltd

About this app

TagPoint innovates QR codes. It is designed for your teams, guests and tenants to create service and maintenance requests, schedule planned preventive maintenance, make orders and report issues.

FOR GUESTS:
- Any hotel service from a simple QR scan
- No need to call the reception desk
- Guests feel heard and cared for

FOR TENANTS:
- No need to contact administrative staff to report an issue or request
- The app is easy to use and doesn't require a login
- Improved service level, services are provided faster

FOR SERVICE WORKERS:
- All requests are at hand and serve as a to-do list with timely reminders
- No requests get lost, no duplicate requests
- Significantly reduce the time of solving requests
- Requests can be managed and assigned anywhere at anytime

Experience savings on labour costs by spending less time on service requests workflow, tracking requests resolution time and retaining your existing tenants and guests.

What’s new

Sometimes a request can’t be completed for objective reasons — it falls outside the area of responsibility or is no longer relevant. Now, such requests can be rejected with a clear explanation, so they don’t linger in the system
- When an employee rejects a request, it will be archived with the status “Rejected”
- The requester will receive a notification with the reason for the rejection
- In the Rejected Requests report, managers can review the reasons and use the insights to improve processes