SimplyGo

SimplyGo Pte. Ltd.

About this app

The all-in-one SimplyGo app now has key features integrated from the EZ-Link app – convenient for your travel card-related and lifestyle needs. By adding your contactless bank card and/or travel cards to the SimplyGo app, you can now access a variety of services, including:
• View travel history and payment transactions on the go
• Apply and activate auto top-ups for EZ-Link and Concession cards
• Apply or replace Concession cards, or purchase Monthly Concession Pass for SimplyGo Concession cards
• Apply for the Motoring service for your ERP and carpark charges – no need for a card in the IU/On-Board Unit (OBU) anymore!
• Submit a travel claim and track its status
• Block lost EZ-Link cards anytime and recover the remaining value
• Use your Wallet to make purchases locally and overseas
Experience the full suite of services today by downloading the SimplyGo app – Make every trip a seamless journey!

Terms and conditions apply

Ratings and reviews

After the update, the new user interface is not customer friendly. Also unable to add new card information. Tried calling the hotline but was brushed off and told to keep uninstalling and reinstalling the app until it works. Staff refused to take down the error code and escalate the issue claiming that they could only do so if the error was replicated after the app was u installed and reinstalled after a few hours. Utterly shameful managment.

I've rated 5 stars last year, March 2024. But drop it down to 1 star, as there are too many unknown errors. Tried creating a family account and had upgraded my daughter Conssession card to Simply Go . Still can't add! Very³ user unfriendly. The same goes for the EZ-LINK app. It also failed to log in. After i log out from it. Can't even reset the password. Had email them, just waiting for their reply.

data is not real time for non-SimplyGo card and same day activities spread across many days. Is a criminal company that doesn't respect user refund option in application. Can't see top up entry. Suddenly all saved cards went missing after update. After dispute raise, all cards returned. The trip details sorting is terrible against the date sorting. didn't show top up from auto giro or auto reload. fail to detect repeat adding an identical card.

What's new

- Commuters can now file a claim without waiting for their fares to be finalised in the travel transaction history
- Bug fixes