WorkPlan by Verizon Connect

Verizon Connect

About this app

WorkPlan brings optimized work orders into the field. Job lists, job creation and form delivery for field staff when it's needed.

Whether it's optimized job order lists, form delivery and input with jobs, creating new jobs on location, updating job statuses in real-time or on-demand form delivery, WorkPlan can help solve your Work Order Management requirements.

You must have WorkPlan enabled on your Verizon Connect Fleet account to use this app. If you’re interested in signing up, contact your Verizon Connect account manager or visit https://www.verizonconnect.com/solutions/driver-management-software/ to find out more.

Ratings and reviews

I'm not sure it's as bad as the reviews. I work as an agency driver and have been using this app for a company I've been with for a few weeks. It definitely needs work but overall is clear and easy to use. I only use the delivery and vehicle check sides. On the delivery the needs to be a full edit facility. For instance if you mark as all items delivered and then complete and realise this was the wrong delivery there is no way to correct it... This is a huge issue and leads to delivery confusion

The scroll selector for on dut or off duty is setup to be very annoying. "start of shift" or "end of shift" are the most used items, but they are at the end of the list. if they are the most used, place those at the top to make it easier. my company does not allow us to view the 'diagnostics' of the truck, is there a way to prevent that popup banner from ever showing up?

Where do I even start. This app plain and simple does not work. It never has really worked, since the switch to ELD its worse. Almost daily updates that never fix the issues, sending you the wrong hardware, sending you hardware that doesn't work, hardware out of stock, looses location daily, doesn't keep track of miles, freezes and gets stuck on driving when not driving or the other way around, doesn't connect to the truck or the WIFI unit doesn't even give off a signal, guys having to manual type in location all the time because it looses location all the time, you name it, it is wrong. Now that is just the product side of things.....it gets worse. Customer support? Completely non existent. They send an "installer" to put the hardware in. It was obvious this was his first time doing it as he did not know how to take a dash apart. All he knows how to do is put the wires in. Then you have to call someone else to hook it up. 9 times out of ten the customer support line cannot fix your issue so they send you to someone else who also cannot fix. They will pass you around to a minimum of 2 more people before the 5th-7th person you talk to (who is supposed to be the highest in the company) they send you back to the original phone number to customer support. This people is where you remain, in this weird limbo land of being passed around so they do not have to fix the problem but keep getting your money. They will tell you whatever you want to hear about the product to get the sale then you WILL be left high and dry. Avoid at all costs.

What’s new

Added support for the latest version of Hours of Service (version 3.90.8)
Fixed bug that caused WorkPlan to crash during startup