Zendesk Support

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Mayelana nalolu hlelo lokusebenza

Usekelo lwe-Android lwakhelwe ama-ejenti, abaholayo beqembu, nabaphathi lapho usendleleni. Ithuluzi lokukhiqiza elisheshayo nelivikelekile elikunikeza ukubonakala kwe-akhawunti yakho ngesikhathi sangempela.

Hamba phambili kosuku futhi ugcine izinto zisebenza ngokuhlanganisa abantu abalungile, izingxoxo, nolwazi. Ukusekelwa kwe-Android kukunika amandla okufinyelela e-Zendesk kungakhathaliseki ukuthi usehhovisi lakho noma usohambeni!

Ezinye zezici ezibalulekile ozozithola ohlelweni lokusebenza:

Gxila namuhla
Thola isifinyezo sokubukwa kwethikithi lakho ukuze ubuyekeze ivolumu, isidingo, futhi uthole ukuthi yini okufanele ibekwe phambili ku-akhawunti yakho.

Sesha ukuze uthole umongo kukhasimende lakho
Yiba nemininingwane engcono ngenkathi usohambweni ngokubuka iphrofayela yekhasimende ukuze ubone omaka, izinhlangano, amanothi, izicelo, nokuningi.

Qhubeka nengxoxo noma dala amathikithi amasha
Engeza abantu abalungile engxoxweni no-@mentions, dala amathikithi amasha futhi ubuyekeze ababelwe nama-CC, futhi wengeze abalandeli, omaka, nanoma iyiphi enye inkambu ngenkathi usohambweni.

Thola izaziso zesikhathi sangempela ngezibuyekezo ezibalulekile
Izaziso zesikhathi sangempela ezibuyekezweni zekhasimende ezibalulekile, uhlu lwemisebenzi kumathikithi akho kokuphakelayo kwezaziso. Lungiselela ukuthi yiziphi izaziso ozithola ngeqembu nokuthi uzifuna nini, ngosuku nangesikhathi.

Qalisa ibhizinisi lakho kusukela kunkambu
Uma usebenza kulowo mkhakha, sizogcina ibhizinisi lakho lisebenza ngenkathi usohambeni - thatha isithombe noma ulayishe futhi ubuke okunamathiselwe kumathikithi, thola umongo onamathegi, amanothi, nemininingwane ebalulekile yekhasimende kumaphrofayela.

Landelela ukusebenza kwethimba lakho
Uma ungumphathi, ungakwazi ukulandelela umsebenzi wamanje nokuthi iqembu lakho liqhuba kanjani entendeni yesandla sakho!

Siyayithanda impendulo ngakho-ke uma singenza okuthile okungcono, sicela usitshele! Ithimba lethu leselula lifunde wonke amathikithi osekelo. Sithumele impendulo ngokuqondile ngohlelo lokusebenza kuthebhu yezilungiselelo.

I-Zendesk yakha isofthiwe yobudlelwane obungcono bamakhasimende. I-Zendesk Support iwuhlelo oluhle olulula lokulandelela, ukubeka phambili, nokuxazulula amathikithi okusekelwa kwamakhasimende.

Funda kabanzi mayelana Nosekelo futhi udale i-akhawunti yamahhala lapha: https://www.zendesk.com/support

Yini entsha

‧ Please share your feedback via the in-app feedback feature.
‧ We're excited to add side conversations support to the Android app.
‧ In the upcoming updates, we'll add the ability to reply and create side conversations in the app.
‧ You can now view side conversations associated with a ticket. A dedicated button will appear in the top bar when you open a ticket.