![](https://play-lh.googleusercontent.com/a/ACg8ocJHx_nDqnAACXS3NEq8XCtqpLEvgEET9I50QpSeulFkSlo2gA=s32-mo)
Sarah Roberts
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Edit: Reached out to support with no response. No change, still need to delete and reinstall and then maybe it will work. Having to call the gym to reserve/change/cancel is cumbersome. App works great when I can use it. I've had to uninstall and reinstall a few times now because the app won't open. When it does open and load the sign in screen, I get a perpetual load after entering in my details.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXI5-M__EMmJ6d8FoIwop9zWFAHUGUg71Dxe2jzCwNlzD-VFg_Bcw=s32)
Carrie Goslin
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UPDATE: Thank you for the suggestion! Reinstalled and works just like new again! This app makes it all so easy and is amazing! Ever since the last update I cannot get this app to work!! It shuts down my phone. It used to be amazing. Was able to see all my stats, sign up for classes, do all the things. Now it is just a blank orange screen and locks all the keys so unable to reset without a restart.
Ultimate Fitness Group
May 6, 2024
Hi Carrie! Thanks for submitting this review and we are sorry you are having this issue. If you can't open the app at all, please uninstall it and then install it again (you won't lose any data). If that doesn't fix the issue, please ask your studio to open a support ticket on your behalf so that we can figure out what's going on.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXtwhsJPHkR1ulcyUQqmb9FwQeZ3tHsY3qKXu5PJhJ0K0oQPC8=s32)
Nate Akemann
App fails to load all the time; I have to manually clear data & cache to get it responsive. It's like they wrote the app for someone with a new iPhone and internet speeds fast enough to play Fortnight in 4K, then handed it off to a 73-year-old Walmart greeter to make it work on a Samsung. It's a scheduling app. It doesn't need motion graphics on the load screen, it needs to remember login scripts and carry cashe info through automatic Android system updates. Incredibly frustrating.
Ultimate Fitness Group
June 10, 2024
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We suggest you open a support ticket through the app so that we can troubleshoot this issue with you.