A Google user
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Used this for a trip to Cambodia. BIG MISTAKE. No contact information. Some features of the app doesn't work (eg, Ask KLOOK) Lack of customer service. Klook doesn't run the tours. Cannot cancel once booked (they made it impossible to cancel). STAY AWAY FROM THIS APP. if you are trying to book a tour, go to the source directly. KLOOK is just a third party trying to rip off your hard earned money. DON'T GET FOOLED BY THEIR REPLY TO MY REVIEW. PROBABLY COPYING AND PASTING. And DON'T GIVE ME SOME LINK TO CONTACT CUSTOMER SERVICE. THE INFORMATION SHOULD HAVE BEEN ON THE VOUCHER IN THE FIRST PLACE.
30 people found this review helpful
Klook Travel Technology Ltd.
December 16, 2018
Thank you for choosing Klook and leaving us a review. We are sorry to hear about the trouble of your experience. We are more than happy to assist you with more booking details provided. Please contact us by submitting the following form: https://www.klook.com/faq?ask_klook We will have a customer service staff to assist you as soon as possible.
Jus Try
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Klook has made traveling a little more affordable when it comes to doing fun things. The reason for 3 stars is simple. The customer service area can be a little bit challenging. And if you want a refund they make it harder to get. Overall if your traveling plans go smooth your than klook is worth it. But if you gotta get a refund because of a traveling problem. They make it hard to get a refund. Update 12/24 If you wanna know whats the problem. Please contact me. Or leave a contact email
18 people found this review helpful
Klook Travel Technology Ltd.
December 25, 2022
Dear JC, Thank you for choosing Klook and also for leaving this review. We appreciate your feedback and this is a continuous process to improve our customer experience that we provide to customers. It will be of tremendous help if you are able to provide us with more details such as Booking ID for us to retrieve the records and get back to you? ...
Shella Mae Alon
I just made a mistake in clicking on the month, it ended up being non-refundable, it's better with the other app, sorry for the inconvenience you will only receive from the klook app, a small amount has not been refunded and it could have been booked again and it was just a mistake, there is refund bottom but non refundable By the way, it's a scam, how about an emergency, just refund or move to another date, you can't, you have no choice, don't go to KLOOK, use another App like TRAVELOKA😏
6 people found this review helpful
Klook Travel Technology Ltd.
June 5, 2024
Hi Shella,
Thank you for using Klook and leaving us a review.
We are sorry to know the booking experience was not as expected and seek your understanding that there are different terms and conditions for each activity and the cancellation or amendment are subject to the local operator. Your understanding is appreciated.
Sincerely,
Vivien