Tom Lueddeke
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I love Reuters as a primary source of news and love their article format. Their app had some issues with loading articles slowly or links being broken. The most recent update seemed to have broken the app completely. I tried uninstalling and reinstalling the app instead of updating, and that seems to have fixed things. I'm not sure if it was my phone or the app itself that was causing the crashing, but after a fresh install the app is working fine now, and even seems to load a lot faster.
11 people found this review helpful
Thomson Reuters
May 3, 2024
Hi there, I'm the product manager for the mobile app. I would love to hear more about the problems you're having. We want to help get you up and running again. Please email me at Henry.Williams2@thomsonreuters.com
Nick Burke
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4/30/24 update: They fixed the crashing issue and it's been running smoothly since then. The best news from the worst news app. It constantly freezes and crashes, even with no other apps running. I've just about hit my tolerance for this piss-poor app. So disappointed that the development team has done absolutely nothing to fix this multi-year problem.
9 people found this review helpful
NK Tran
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The content is impeccable: neutral, accurate, world-relevant. The app is very good. Only complaint: its header covers the top band of my android phone, so when using it, I lose all info such as current time, battery life, wifi strength, etc. Update 2024.06.01: the May update caused the app to crash often (it had not crashed before). I had to uninstall and reinstall, which has made it worse: now it wouldn't even load.
67 people found this review helpful
Thomson Reuters
June 3, 2024
Hi there, I'm the product manager for the app. Thanks for bringing this to our attention. We have addressed the problem and the issue you experienced should be fixed now. Please drop me an email if you continue to have problems: henry.williams2@thomsonreuters.com