
Dan Connell
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Nice. You updated and it made it way, way worse. Now instead of annoying on/off audio noises, it randomly shuts off audio to one side or the other of my bilateral BTEs, and I have to turn off the app, disconnect Bluetooth, and cycle power to the BTE to get anything back to normal.... Don't you guys have any electrical or software engineers on staff who are implanted? I'm a 6 degreed deaf engineer.... PLEASE LET ME HELP YOU!!!
29 people found this review helpful
Cochlear Limited
December 6, 2024
Hi Dan Connell, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Nigel SHERIFF
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This nucleus app is absolutely one problem after another, always disconnecting and says can't detect my processor. And further more was updated a couple of weeks ago and it's even worse but unfortunately I have to put up with it when I have a nucleus cochlear. I'd like to add my nucleus cochlear itself is great, edit a few weeks after my review yet another app update and now my hearing aid doesn't connect to the this app anymore, cochlear no problems!
1 person found this review helpful
Cochlear Limited
December 15, 2025
Hi Nigel SHERIFF, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Lorna Wilks
Do not install this latest update if you are bimodal. Installing the update meant while the app remembered my N8, it wouldn't connect to my hearing aid. Tried restarting the app, my phone, no joy. Thought I would re setup my hearing aid but that's not working either. Wish I hadn't updated....
1 person found this review helpful
Cochlear Limited
December 10, 2025
Hi Lorna Wilks, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service