myPhonak

2.0
8.22K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran**.

* Available on Paradise Rechargeable and Audéo Fit
** Available on Audéo Fit only

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Slim™ P (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naida™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naida™ M-SP (Marvel)
Phonak Naida™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/com/en/support/product-support/compatibility.html

Please find the Instruction for Use on www.phonak.com/myphonakapp.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Updated on
Jul 6, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 2 others
Data is encrypted in transit
You can request that data be deleted
2.0
8.22K reviews
James Sutton
August 2, 2022
When my provider installed the app, it was great. With the latest update, the app fails to reliably connect to the hearing aids, sometimes one side or the other. I reinstalled the app, which was a disaster. It completely fails to connect, indicating there is an error in the app, which requires the developer to fix. With so many terrible ratings, you would think the developer would rush to correct this fiasco, even back up to the previous version. However, I was wrong.
62 people found this review helpful
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Sonova AG
August 3, 2022
Thank you for your feedback. & apology for any inconvenience. All input collected will be provided to the app development team to be considered for future updates of the app.
Paul Henson
July 25, 2022
Why will the app not stay connected? Other brands seem to do this without issues. At least the old app would reconnect with minimal fuss. Not so the new app. I usually have to either restart one or the other hearing aid or reboot my phone. Both are inconvenient and I never know which restart will work. The new interface is poor; an ad takes up almost half of the screen. The "Health" tab is useless, as it's just a link to more ads. I really like the hearing aids, but the app needs help.
54 people found this review helpful
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Sonova AG
July 27, 2022
We recommend you to try the troubleshooting steps: 1. Restart your phone 2. Check for Android updates 3. Clear the app's cache & data. 4. Reset of the app with the deletion of the Bluetooth pairings: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_US.
Thomas F
August 7, 2022
This app just gets worst with each update. The app is so basic, and has so many issues. It's not worth the money. There are very few basic functions. In Bluetooth mode you can stop music but not start it again, nor change songs, on the hearing aid. The biggest problem is the hearing aid produces too much white noise. It doesn't stay in selected Program, keeps bouncing to Autosense. it only lasts a few moments. I would not recommend this app to anyone, nor the Phonic hearing aids.
49 people found this review helpful
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Sonova AG
August 9, 2022
We are sorry for the inconvenience. Can you tell us which model of hearing aids you are using? You can contact us directly: https://product-support.phonak.com/s/contactsupport. We will try to evaluate the issue and get back to you. Thank you, Sonova Team.

What's new

New hearing aids supported:
Phonak Audéo Fit™ *
Phonak Audéo Life™ *
Phonak Slim™ P *

- New design for better experience
- New Health section
- Improvement of functionality

* The app is available immediately worldwide. The release dates of hearing aids vary by country. Contact your hearing care professional for availability.