myPhonak

4.4
35.1K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™  Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
34.1K reviews
T French
February 1, 2024
When Bluetooth is on, I'll hear a static noise. Well, that's not pleasant. Only seems to cease when i turn blue tooth off. So most of the volume, tenor adjustment are lost. Also, the design format seems a bit dated. What I do like is having an easy to read options in adjusting the volume. That there are features for TV busy restaurants... I'm new to this. If I didn't have the app interface, I'd have limited adjustment capability.
20 people found this review helpful
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Sonova AG
February 2, 2024
Thank you for providing your valuable feedback. Please reach out to us at apps@sonova.com, if you need any help and support!
David heppner
February 8, 2024
If it's set up to connect to your phone and you lose the connection it doesn't reconnect for phone or music. When you follow the instructions it doesn't work. They show up in blue tooth menu but it says you have to use the app when you select them. One more thing the sounds are harsh. I complained about this from the beginning but the guy at my hearing centers didn't seem to really care.
16 people found this review helpful
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Sonova AG
February 9, 2024
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at apps@sonova.com? We will look into it.
Richard Beatty
February 21, 2024
App is a hot mess. Great in concept. Initial setup went great, no issues. But thereafter, frequently fails to connect to my almost new, top of the line aids. Force stop, clear cache almost every time I open the app and sometimes even that fails to get my aids connected. This app would be 5 stars if it would just connect reliably 100% of the time!
37 people found this review helpful
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Sonova AG
August 28, 2023
We are very sorry for the inconvenience. Your problem needs more detailed examination. Please report it to our technical support team at: apps@sonova.com. Please, include screenshots related to the issue along with your device details. We will look into it.

What's new

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!