Salesforce Authenticator

Salesforce.com, inc.

About this app

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity.

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, location data is stored securely on your mobile device and not in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

Ratings and reviews

Worthless app. Doesn't work a lot of the time. Have to wait for the 90 second timer to run out and try again hoping it will work this time. You can only approve the login through notifications. No way to approve login manually through app. No way to turn 2-step verification off. I wish my job would switch to a better service so my time would stop being wasted.

This is a great authenticator. I usually don't like these apps, but this one is reliable and consistent, and when I had a question during setup, customer service was quick to respond with the answer within the hour so it didn't disrupt my work day at all!

This app is awful! I like to keep 3 pages of SF open. Some days I only have to approve it once and am able to get my 3 pages open. Other days like today, I don't just have to apprit 3 times. It's 5-7 times because I get logged out of the last one I opened. Very damned frustrating! Fix it!

What's new

Bug fixes.