Hotels.com: Travel Booking

Hotels.com LP

About this app

Find and book your perfect somewhere with the Hotels.com app.

GET REWARDED THROUGH OUR APP

-Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™** and use this whenever you want and instantly save on your next trip on Hotels.com, Expedia and Vrbo when you book eligible hotel stays, flights, vacation rentals, car rentals, and more.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.


FIND THE ONE THAT’S JUST RIGHT FOR YOU

- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels***.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organize your travel plans in one place. Save your favorite hotels, vacation rentals, resorts and more, and share these with friends and family.
- See the hotel or vacation rental location on a map and read verified guest reviews.

FAST, EASY, & SECURE BOOKING ON OUR APP

- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.

OUR APP IS YOUR PERFECT TRAVEL COMPANION

- Save your confirmation and access your hotel or vacation rental booking details anytime – even offline.
- Easily manage your hotel or vacation rental booking on the go.
- Contact us or the hotel or vacation rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.

*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
***Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.

This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service.

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.

Ratings and reviews

I would give it zero if I could. Why did they change it? Used to work perfectly and now is garbage. I live in Japan and want prices in JPY but interface in English. Some app screens only display in Japanese and can't be changed to English if my location is Japan and currency is JPY. Also, when you call the customer service number and select the option for English support you still get put through to a Japanese agent. Seems it's impossible to speak with an English speaking agent.

App is a dumpster fire and an unusable mess after latest updates. It wouldn't save my log in, so I was constantly having to enter my email and password. Most pages such as rewards wouldn't even load. Even after I thought I logged in, when I went to make a booking, my name and card weren't saved. It became functionally useless, the app equivalent of having a screendoor on a submarine. Saved myself from getting seriously ticked off and reserved a room on the website after deleting this garbage.

The service provider is great, and I really love the 1 night free out of 10. I used this services for years now. But on the app side, it really became very poor. Navigation is hard and unintuitive, a lot of inaccessible link or button that do nothing, it's so hard to find what you want. It was much better in the past, but yeah you need to revamp the app cause it's really bad right now and the only reason I am starting to use other services for searches.

What’s new

We continue to update our app to help you find your perfect somewhere.