I attempted to book a room using this ap. The lady I spoke with was really beligerent UNfriendly and refused to give me the hotel direct phone #. She was a greedy, dispicable reservationist. She not only soured me of doing my future booking thru them but also lost the hotel a 17 nite reservation.
this app is really very good. I'll it the new messaging system is pretty terrible. it's not easy at all to see what you have asked the hotel, or what hotel you are about to talk to. which is a pain if you are booking alot of hotels for one trip across country, as we often do. the old system was better. that's why it's only a 4 star review.
Their customer service staff was really helpful. I emailed them because I was unsure about the bed sizes in the hotel room that I was going to book. Half an hour later they replied with a confirmation after calling the hotel directly.
Bad customer service who have a right to take money out of your bank account when it was a pay on the day hotel you make a complaint to customer service and they send you a none exsistant reply think twice before booking with these cow boys do your research read trust pilot 😂
Incredibly easy to use, fast and accurate. Customer services very supportive if you have queries or problems with your bookings. This is the only app we use now when we tour.
The messaging system is the worst I've seen so far. You can only reply to your last booking!!! And no: using the Facebook messenger is NOT an option!
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