Booking.com very good I retired and started traveling and using Booking.com all the time. I have had zero problems with bookings in the US and Europe over the last 2 years. My plan s changed on one trip. I called Booking and they contacted my hotel and arranged everything to accommodate me. They are so easy to work with.
Not so good ui and ux The screens are cluttered with lot of unwanted information. Credit card type must auto populate based on the credit card number. Credit card field allows unlimited numbers and should stop the user to key in more than 16 or 19 digits.if I am defining a zip code then it must pickup the country city and state. There are lots of issues. Microphone must be enabled for word to text.......
Intransparent prices in some countries Happy with booking.com overall, but a few annoyances. Taxes, service charges and other fees should consistently be disclosed as part of the room charge. Especially when it's 30% as in Sri Lanka. Other booking platforms can do it too. And please stop flooding the results with hotels that are already sold out in order to create pressure to buy.
A step back After the previous excellent update where you could see the daily price on a monthly base. Now this selection has disappeared and you can just see price for the dates you select. Shame. Unacceptable that the final price doesn't count additional costs.
SCAM They offer you the opportunity to make reservations and asked to have your credit card information just to "make sure about the reserve" and that they won't charge you, but notice that not an hour passed by and I'm receiving a message from my bank stating my CC was used. Shame on you guys! Also you have 3 days to cancel and in less than 24H I submitted a booking cancellation and now I have to pay near US $90.00
Good app but It has some problems like not telling the exact price to be paid many a time. Example hidden service tax, city tax etc must all be added and then the price shown should be all inclusive. Another issue is that hotels are contacting the user for payment even though the option for payment at site has been chosen. These are some points for improvement.
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