
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
45 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Karim
I would like to see more advanced options for the new music sync function (custom colors, flashing in addition to subtle color changes etc, also the naming of scenes as well as the corresponding quick action is a little confusing, all my scenes have names but the quick action groups are all named the same so it quickly becomes a mess. Other than that very happy with wiz and hope to see more updates :)
1 person found this review helpful
Signify Netherlands B.V.
August 12, 2024
Hi. Thank you for your valuable feedback and kind words about our product! We appreciate you taking the time to share your thoughts on the music sync function and scene management. Please reach out to us by going to (Settings > Help Center > Live Chat) if any assistance is needed.

Jo Mo
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It's probably not a problem with the app, but a poor overall product: Was not able to connect either of 2 bulbs after trying different methods. The equivalent LSC bulbs are cheaper and much easier to connect. Also, the Wiz bulb gets quite hotter than the LSC ones. Took me 1h to decide to return my Wiz product. I don't think Wiz tests the connectivity with a wide range of products. Must work like a charm with their sweet happy setup, but we are in real world here.
2 people found this review helpful
Signify Netherlands B.V.
August 31, 2024
Hi Jo.
Your review is much appreciated, and we would like to apologize for the pairing issue as well as the overheating of the device that you faced.
To further investigate on this for you, please reach out to us from the in-app chat by going to (Settings > Help Center > Live Chat).
We look forward in being of assistance to you soon.