MijnKPN
4.3star
43.2K reviewsinfo
1M+
Downloads
PEGI 3
info
About this app
New customer? Check your order status, get help with installation, set up your WiFi and discover everything from KPN. Have you been with us longer? Adjust your subscription, share MBs, get extra service, discover our deals via the MijnKPN app and much more. Fast, easy and safe.
3 advantages of the MijnKPN app:
• Arrange everything regarding your subscription via the MijnKPN app. From installing equipment to using products.
• Find answers faster and solve problems yourself most quickly. Can't figure it out? With a call appointment via the app you will always be helped sooner.
• Voor Jou: football tickets, discounts on days out and other extras. Voor Jou, from us, collected in the app.
You can do this with the MijnKPN app:
• Track the status of your order
• Install all your devices with your personal installation help
• Share your MBs with your housemates, once or every month automatically
• Customize your subscription: from speed and extra bundles to channel packages
• View, pay and download your invoices
• See how much MBs you have used
• Resolve faults faster with our in-app troubleshooters
• Improve your WiFi with the WiFi Manager
• Ask questions to Dot, our digital assistant
• Discover attractive extras with KPN Voor Jou
This is how you use the MijnKPN app:
1. Download the app
2. Log in with your KPN ID or create a KPN ID
3. Add your subscription(s) to your account
3 advantages of the MijnKPN app:
• Arrange everything regarding your subscription via the MijnKPN app. From installing equipment to using products.
• Find answers faster and solve problems yourself most quickly. Can't figure it out? With a call appointment via the app you will always be helped sooner.
• Voor Jou: football tickets, discounts on days out and other extras. Voor Jou, from us, collected in the app.
You can do this with the MijnKPN app:
• Track the status of your order
• Install all your devices with your personal installation help
• Share your MBs with your housemates, once or every month automatically
• Customize your subscription: from speed and extra bundles to channel packages
• View, pay and download your invoices
• See how much MBs you have used
• Resolve faults faster with our in-app troubleshooters
• Improve your WiFi with the WiFi Manager
• Ask questions to Dot, our digital assistant
• Discover attractive extras with KPN Voor Jou
This is how you use the MijnKPN app:
1. Download the app
2. Log in with your KPN ID or create a KPN ID
3. Add your subscription(s) to your account
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.3
41.8K reviews
4me2
- Flag inappropriate
December 16, 2020
Interface is renewed and Not made better! I use the app to add GB's to an unlimited subscription. UNlimited with KPN is 5GB and after those, you need to "charge" your simcard with 1GB each time. This very often results in an Error message. Most of the times the error is gone after a couple of minutes, but not always. I am defintely moving from KPN to Vodafone
6 people found this review helpful
KPN
October 14, 2021
Hi, what a shame you're not satisfied! UPDATE: We hebben de app onlangs verbeterd. Download de laatste versie van de app voor de beste gebruikerservaring en laat ons met je review weten of je het een verbetering vindt. Heb je nog tips? Deel ze dan vooral met ons. We blijven er hard aan werken om de app zo goed mogelijk voor je te maken.
Jamie Zwarts
- Flag inappropriate
- Show review history
May 25, 2022
Such a big provider with such a disaster of an app. Unbelievable. Website loads faster than app itself. Back buttons are lagging, i want to pay my invoice, i see the unpaid invoice in the app and when i tap it, it says all invoices have been paid. The database behind it cant keep up with it. How sad. Edit; And ofcourse i get a reply about connection speed. Listen, it is one of the worst apps ever build. My connection is fine. Everything works full blast all the time, but not the kpn app.
12 people found this review helpful
KPN
February 7, 2022
Thanks for your feedback! I'm sorry to hear you're having problems with the app. It could be due to the internet connection. Perhaps you could try both mobile internet and Wifi. We're constantly working on improvements. If you have any questions regarding an invoice please contact our customer service so we can assist you further.
Chris Kapinga
- Flag inappropriate
- Show review history
September 26, 2024
requesting an e-sim sends you to a page that requests a physical SIM. also I couldn't change my address so now instead of an e-sim you are gonna send a physical SIM to a place I no longer live... please fix it so I can request an e-sim
KPN
September 5, 2024
I'm sorry to hear that! You can find more information about eSIM on this page: https://www.kpn.com/service/mobiel/e-sim If you need more help, please contact our customer service. You can also come by one of our stores.
What's new
We’ve worked hard on new features and improvements to enhance your user experience. You can now get direct insight into your abroad bundles when traveling internationally. Additionally, you can easily see how many unread messages you have in your MijnKPN app inbox. Finally, we’ve implemented various accessibility improvements to make the app even more user-friendly for everyone. Check it all out now in the MijnKPN app!
