
Timothy Shelsea
Extremely buggy, particularly for international travelers / visitors. This is due to the security protocols within the app design. It is only possible to make one purchase with each credit or debit card added to the app. Any attempts at a subsequent purchase will be automatically declined. Once you've been able to load a ticket or pass onto the app, it's great. Works on every mode of transport within the Stockholm region.
12 people found this review helpful
AB Storstockholms Lokaltrafik
February 8, 2023
Hej Timothy! Tack för din feedback :) Jag lyfter detta vidare till app-teamet som får kika närmare på betalsätten för internationella resenärer. /SL Kundtjänst

E. N.
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Warning!!! When I purchase a ticket in the app and present the QR code to the reader, it automatically activates Samsung Pay and charges my credit card without asking for authentication via PIN or fingerprint. It's so stealthy I only noticed the multiple charges months later. There's no way to prevent this unless I turn off NFC on my phone settings each time. Interestingly, SL hasn't fixed this issue after all these years. They don't mind grabbing money from people who are oblivious to this.
46 people found this review helpful

Kiere Luurs
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Buying travel card confusing, only works with app, if without Swedish bank account. Activation misleading by text 'Activate by', which made me think would be next day, but was the same. Lost 1 day of 7, flying in next day. SL refused to simply shift dates. Time selection quirky. Very slow in presenting details, often stuck in wavy animation. Can't enter address, but need know names of stops. No overview of metro lines on city map. Getting back to foreground blanks found information.
AB Storstockholms Lokaltrafik
February 2, 2026
Hello Kiere!
Please contact us on sl.se/kundservice with further information regarding the problems you are experiencing with the app. I apologize for any inconvenience you have faced during your visit.
/Linus, SL Customer service