![](https://play-lh.googleusercontent.com/a-/ALV-UjWPeXRpD8afEg8o5pW6Y8juEIPW1hqP5Tl6WSkSYXSvr8kI_aM=s32)
Nicole Kocian
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***update 4/11/24 --- after updating the app, the app now works. Thank you! It's a bit sluggish, but at least it is working. Thank you! Nothing works on this app any longer. I can't click anything. It's frozen on the initial screen after log-in. Never had any issues until the recent update. I've uninstalled and reinstalled and still nothing.
22 people found this review helpful
Hi Nicole, Thank you for leaving feedback. Our team identified a bug causing this for some users. An update was released to resolve this. If you haven't already, can you please update your app? After updating it, if you are still experiencing an issue, can you contact support@allydvm.com? Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjUTnFkRiQQI0mB-Suby4PxrrmrBfNeIWYX3ydHQOz7TIFqHE1ZZ=s32)
Cheryl Cunningham
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This is an updated review. I had originally posted a month ago I was frustrated with the app performance, couldn't get it to work, etc. Within hours, Emily from support contacted me questions and suggestions to try. When that didn't work, she asked me to be patient while she talked to the developers. After a couple of weeks, she contacted me again and advised a new update had just been completed. Asked me to uninstall and then install. Success! Thank you for the excellent support.
74 people found this review helpful
Hi Cheryl - We're sorry you have not had a good experience transitioning to the new app. We have made several updates to the app since your review. If you are still experiencing this problem can you please email support@allydvm.com so we can get this resolved as soon as possible?
![](https://play-lh.googleusercontent.com/a-/ALV-UjV0xrSAP6Wkq7ts6N0oi_Bh01PBRHfIgbE8GfmE_UEMRDSZvV_Z=s32)
InsomniAbe Mo
Less user friendly. Reminders are gone and with it any information about past vaccinations. Appointments are useless since they only designed the screen with when the appointment was and not for what it was for or any visit summary. (it was the same way with the old app). Also new app removed email option. Email gave me a document trail of what was discussed with the office or the doctor.
20 people found this review helpful
Hello - Thank you for taking the time to leave us a review. Reminders are still part of the app and should be visible to you. Can you please write us at support@allydvm.com so we can assist you? Please include the description of the problem, your Android version, and your app version. We look forward to resolving this issue!