bafs08
App was working fine for 6 months then it just shat the bed. Will not let me log in at all now. Each time I try, whether it's via email, mobile, google, it tell me "oops, something went wrong, try again". Been happening for several months now and after every update I try again but to no avail. Website login works fine for me so it's not an account issue, just a bad app.
5 people found this review helpful
BP Australia Pty Ltd
June 21, 2024
Hi there, we're so sorry to hear you've had issues with the app. If you could contact us via https://bprewards.com.au/contact-us and detail the issues you've had, we'll be able to take a closer look and find a solution for you. Thanks for your patience on this.
Steve G
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Cannot login anymore. Have samsumg s24 and after recent update, it's impossible to log in. App just doesn't work. I submitted an online help request on the website but never got a response. Now I have to figure out how to get a physical card and redeem the reward points I've accumulated and abandon the app. Update: after another samsung update, it now works. Just didn't work for that month or two between the two samsung updates. Support got back to me a couple days after I was able to log in
1 person found this review helpful
BP Australia Pty Ltd
July 7, 2024
Hi Steve, we're so sorry to hear you've had issues with the app. Please contact us again directly via bprewards.com.au/contact-us or call 1300 277 392. Thanks for your patience on this.
marika kerr
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Can't use the app due to log in issues. It was working fine for about 2 weeks then crashed and since then it says there's an error. I've contacted them 4 times and all I get back is an automated email saying they have my request and it gives me a case # but they never get back to me. I'd like to be able to use my points and rewards.
15 people found this review helpful
BP Australia Pty Ltd
April 9, 2024
Hi Marika, we're so sorry to hear you've had issues with the app. If you could contact us via https://bprewards.com.au/contact-us and detail the issues you've had, we'll be able to take a closer look and find a solution for you. Thanks for your patience on this.