CAINIAO - 让集运转运更简单

Contains ads
3.8
6.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

CAINIAO APP由阿里巴巴旗下菜鸟网络开发,支持淘宝、天猫、拼多多、京东等大型网购平台包裹合单。
随时随地轻松集运、一目了然管理跨境网购的包裹!覆盖美国、澳洲、加拿大香港、新加坡、马来西亚、日本市场

• 更快捷—中国寄美国空运最快5个工作日送达,晚必赔,包裹送货上门无需自提
• 更优惠—新用户送空运免首重优惠券,免费体验5日达空运服务
• 更方便—使用菜鸟专属集运仓地址下单,享受更优惠购物价格,想买啥就买啥
• 更划算—自营仓库90天免费仓储,多包裹到仓后一起合单,免费提供拆包降抛服务省运费
• 更安全—包裹破损丢失必赔付,最多赔付5000元货值,阿里巴巴集团出品,安全有保障,不用担心丢货问题
• 更省心—提供专属一对一客服管家,保障包裹从购买到收货全链路专人服务
Updated on
Oct 21, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Personal info, Financial info, and App activity
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.7
6.49K reviews
Alfred Wang
September 21, 2025
Very unreliable delivery, and won't refund or compensate you as they advertised. I had three shipments done from them. One was as usual as expected, the other two has been in limbo for over two months. Everytime I ask them what happened, they just keep apologizing but never solve the problem, leave alone asking for refund or delay compensation as they advertised. So I ended had to buy all the stuff all over again and got them shipped by aother courier and missed out lots of important usages.
6 people found this review helpful
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Kienyap Lee
September 26, 2025
Writing to express my dissatisfaction with the service provided by Cainiao logistics. My shipment is overdue, and there has been no tracking update for an extended period. Furthermore, I received no follow-up or assistance from the staff regarding this matter. This lack of communication and delay is unacceptable.
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Inui
September 1, 2025
They say an item has arrived in my consolidated package but it never did. refused to work to help, until the window is closed and told us they couldn do anything and for me to try better. worst platform I've used for such.
9 people found this review helpful
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What’s new

1. The app icon has been revamped and the updated activity style brings a brand new feel.
2. The homepage has been completely redesigned with a more streamlined layout and a cleaner look.
3. Bug fixes and performance optimizations have been made for smoother operation.