
Louise Baker
Such a great idea, but terrible in action. Can't disable the alarm even when you mark yourself off-duty, so you'll still get the siren going off when you're away on a cruise, etc. 90% of the time the ambulance or fire crews are on their way within 15 seconds of my alarm going off, so it wakes you up for no reason. Please make it better, it's such a great concept!

A Google user
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Any chance to reduce the volume of the alert? It has just gone off for the first time and scared the living daylights out of me. At this rate, I may be one requiring assistance. Seriously, it's really piercing and would be so much better to be able to reduce the volume. Thanks for the very speedy response. Simulating an alert and reducing the volume when going off has worked (and a little embarrassed I hadn't thought of that...) Cheers
4 people found this review helpful
GoodSAM LTD
April 21, 2020
Hi Adrian, sorry about that! If you open the app, you can use the "Simulation" button and the volume buttons to adjust the volume. Basically simulate an incident and press the volume down button to reduce the volume.
Hope that helps!

Emma
It would be good to be able to lower the siren alarm, as I imagine it's quite annoying for my neighbours and is loud enough to make me jump. I get lots of alerts, but many too far away to accept (some on the other side of the country!) I've yet to receive a genuine request for help, only endless false alarms. I'm not sure how these are being triggered, but it causes a lot of confusion when I am able to get through to the number provided.
GoodSAM LTD
September 2, 2020
Hi Emma, the volume of the alarm can be controlled from the app, you can try a simulation and press the volume down button. The requests that are miles away are for a check and chat, as this is a phone call, the distance does not matter. All referrals come from the NHS, please report them to the helpline if the person no longer needs help, cheers!