Service Snap

The Reynolds and Reynolds Company

About this app

Service Snap from Reynolds and Reynolds allows dealership personnel to take photos on mobile devices to document vehicle condition. Designed and built as part of Reynolds Retail Management System, Service Snap stores photos with the repair order – allowing you to easily send them to customers to explain necessary repairs. Technicians find repair opportunities, take photos of the specific part or vehicle, and link photos to jobs on the repair order. Advisors may then send this information to the customer to help explain the issue. This transparent communication helps acquire approval faster, streamlining service processes.

*Service Snap is only available for ERA-IGNITE and Advanced Service from Reynolds.

Ratings and reviews

For the simplicity of this app is functions are very spotty. Should be as simple as uploading the photo or video. Constantly having failures when uploading. Videos need to be under constant watch or won't upload. Seems to be getting worse. The app itself is constantly crashing. Not an app I would recommend other service departments using untill it's perfected. Seems like they don't care to fix it.

Constantly restarting app, always reloading screen, then on pictures it's always a hit or miss if the app loaded the picture correctly. The second my phone screen goes off, the app reloads, and you may lose the pictures and 9/10 must re login, and some pictures did not sync or upload/update completely. It would be nice to open Service Snap, log in Once and reopen app anytime with the Service Ticket ready for pictures. And not lose data or placement.

App worked fine ish for a while. Then none of your RO's showed up so you had to look them up individually. Then crashes intermittently while using it. Which is fine, but now the app won't load at all. Just gives me a blank white screen. And yes it works for some of the other people I work with still.

What's new

Minor bug fixes and improvements.