Tidio

Name: Tidio
Availability: InStock
Rating: 3.5199999809265137 (2757 reviews)
Author: Tidio Poland sp. z o.o.

Tidio Poland sp. z o.o.

3.5

2.76K reviews

500K+

Downloads

Everyone

About this app

Tidio live chat app lets you connect with your customers instantly. Easy to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more!

Features:

• Talk to your customers wherever you are
• Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries
• Chatbots - generate leads while you’re offline using chatbots
• Live Visitor List - list of all visitors browsing your website
• Visitors Details - access details such as visitor IP, city, country, device type and browser
• Push Notifications - get notifications about new messages, even when the app is closed

Updated on

Oct 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Messages and 4 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.6

2.7K reviews

Joshua Miller

January 14, 2023

Horribly slow. After one or two sentences the keyboard starts to lag to the point that it takes between 5 and 10 seconds for a letter to appear after typing it. It is unusable and horribly programmed. It's unfortunate that shopify doesn't have a built in option for communicating with customers. Relying on 3rd party apps leaves Shopifys customers having to deal with this sort of trash app for communications. I haven't found one yet that works, and Tidio definitely does not work.

55 people found this review helpful

Tidio Poland sp. z o.o.

January 17, 2023

Hi Joshua, thank you for sharing your feedback. There was an issue with the app for android 13 devices and this has now been addressed by an update we released today. Sorry for the inconvenience it caused. Should the update not fix the issues please let us know at support@tidio.net

A Google user

January 26, 2020

The app takes a long time to open. There have been times that the other party will ask if I am still in the conversation. Sometimes the conversation will freeze. I will type a response and it does not send (while on WiFi) so the response dies. Or, the reply will just hang there. I get told to 'Tap to Resend'. After three taps, the message gets sent three times.

94 people found this review helpful

Tidio Poland sp. z o.o.

January 27, 2020

Hi, sorry to hear you've been experiencing connectivity issues with our application, we understand how frustrating that could be. Could you please contact us at support@tidio.net? We'd love to search for the root cause of the issue.

greenmanb275g

March 14, 2023

Constant bugs and problems to the point of being unusable. They list samsung as well as well as other common brands as having known issues and yet at least year later and no long-term fix. If you contact customer support, they are polite but will tell you there's nothing wrong on their end and tell you to uninstall and reinstall the app. They once reached out for feedback through the app, but when I tried to give them feedback, my keyboard and app froze, then crashed. I think that says it all.

21 people found this review helpful

Tidio Poland sp. z o.o.

July 6, 2023

Hi, sorry to hear you’ve been experiencing the crash issues. Our developers worked on resolving them. Please contact us at support@tidio.net if you are still experiencing these issues.