
Shawna H
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I've had nothing but problems since day one.I've had this account for 2 months and they canceled my card because it's been compromised, withoutout them contacting me or any notification. Every purchase I go to make online is declined!! They're controlling the way you spend your money. When they sent me a replacement card it took me 24 days and I had zero access to my funds or account during the wait. Scary to think that I intrusted them with my money. They are horrible, steer clear!!!!
58 people found this review helpful

Katie L
There is something very strange going on with my account. I'm showing two "reversal debits" that list as being from Direct Express on 1/28/2026 and 1/27/2026 that resulted in money being taken from my account. Personally, I take"reversal debit" to mean that money should have been credited to my account not taken out of it. I was on with a supervisor for over 46 minutes trying to figure out how this could be and why they don't see the same charges as I do and got nowhere. It's all very fishy.
15 people found this review helpful

David Teague
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This is the absolute worst banking app in the world.Basically, it's completely worthless. Mastercard has control over whether or not you can buy something and if you call customer service, they can't do anything about it and you can't get ahold of Mastercard and if you can call their main customer service, they can't do anything about your direct Express card but direct Express Can't do anything about your Mastercard. But it's the same card. Just go get a bank account.
10 people found this review helpful