Cassie Lee
- Flag inappropriate
- Show review history
This app works as designed, WHEN it works. I've been using it for a few months and it's been fine, no issues. About two weeks ago it started freezing, I would open the app and get to the front page but I couldn't scroll the screen or click on anything, nothing was responding. It would take several minutes of me closing and reopening the app and then it would work. For the past 3 or 4 days, it just absolutely will not work on my phone. It works fine on the PC, but the app is completely broken.
1 person found this review helpful
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Mark Fiedler
- Flag inappropriate
- Show review history
Suddenly became basically unusable. Constantly freezing and giving me "not responding" errors on Android 13. If I can log in at all, it takes for ever. I restarted, uninstalled and reinstalled, etc. Edit: now it suddenly stopped syncing data from my withings device. This app just keeps getting worse. Edit: most of my issues have been resolved, but every month or so a new one shows up, often breaking critical functionality. Still not a good/reliable app imo, but at least they do try to fix bugs
33 people found this review helpful
Virgin Pulse
April 26, 2024
Hello and thank you for your review! In order to obtain a better insight into your inquiry and address it further, we kindly advise contacting our Support team via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Gary Bahr
- Flag inappropriate
- Show review history
Since the most recent update on Android and still locked, the app has become useless. It freezes and is locked on the main screen. You can not click anything. I have cleared cache, and force stopped it. A few times, it cleared temporarily to allow to do a few things only to have in lock again. Also the sleep tracking almost always deducts 30 minutes from what is recorded as sleep time in Google fit. So if want to get credit for sleeping 7 hours. You must have over 7.5 of sleep.
22 people found this review helpful
Thank you for taking the time to let us know how you feel. We appreciate your feedback. Please rest assured members' opinions matter to us and we suggest forwarding the suggestions on how to improve the app to our Support team, via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).