Nicole Kocian
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***update 4/11/24 --- after updating the app, the app now works. Thank you! It's a bit sluggish, but at least it is working. Thank you! Nothing works on this app any longer. I can't click anything. It's frozen on the initial screen after log-in. Never had any issues until the recent update. I've uninstalled and reinstalled and still nothing.
14 people found this review helpful
Hi Nicole, Thank you for leaving feedback. Our team identified a bug causing this for some users. An update was released to resolve this. If you haven't already, can you please update your app? After updating it, if you are still experiencing an issue, can you contact support@allydvm.com? Thank you!
Cheryl Cunningham
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This is an updated review. I had originally posted a month ago I was frustrated with the app performance, couldn't get it to work, etc. Within hours, Emily from support contacted me questions and suggestions to try. When that didn't work, she asked me to be patient while she talked to the developers. After a couple of weeks, she contacted me again and advised a new update had just been completed. Asked me to uninstall and then install. Success! Thank you for the excellent support.
52 people found this review helpful
Hi Cheryl - We're sorry you have not had a good experience transitioning to the new app. We have made several updates to the app since your review. If you are still experiencing this problem can you please email support@allydvm.com so we can get this resolved as soon as possible?
Phil Newman
I was sent a link to this app by my veterinarian. Upon installing, the app does not render properly on my phone. The screens appear to be designed for a desktop screen and do not resize or re-orient. Because of this, I see a sign-in form, but don't know what the fields are presented. Very poor and could have easily been tested.
36 people found this review helpful
Hello - Thank you for taking the time to leave us a review. We are sorry that you're having issues with the app. Can you please write us at support@allydvm.com so we can assist you? Please include the description of the problem, your Android version, and your app version. We look forward to resolving this issue!