RC Maples
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App doesn't recognize Bluetooth is enabled and can't auto connect to our heated blanket. Following instructions for manual pairing doesn't work because the app doesn't list bedding anywhere... Even though its in it's name. EDIT: after *manually* going into the system settings for the app and enabling 'find nearby devices', I was able to pair. 1 star is still accurate, I enabled every permission the app prompted for. It wasn't until I read other reviews that I found how to make it work.
6 people found this review helpful
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Julia Duquette
Was able to pair okay. And I can control levels. I've only been able to use the app to turn it on once. And the schedule is broken. I set one time and it errored right after though it did turn up the temp when I went to bed early which was annoying and I can't cancel or change the schedule now because the page is an error page it won't even try to load. They really need to work on the app before promoting it on the box! Still like that I can change the temp from the phone tho.
12 people found this review helpful
ClosetMunchkin
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The blanket itself is amazing, the app? not so much. Paired just fine but 1) Schedule doesn't work, constantly get a 99999 error. 2) Scene function will notify me the scene was triggered but the blanket does not turn on. 3) The app warns if turned off via voice or app there's a 2 hr cool down time, but even if it turns off via a set timer only wired remote will turn it back on.
2 people found this review helpful
SEG Products
23 January 2024
Please reach out to our support team through our online form https://sunbeamhome.com/en/contact-us
and we will help you troubleshoot the issue you are encountering.