Easy Line Remote

Sonova AG

About this app

The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*.

* Available on KS 10.0 and Brio 5

Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 5
- Brio 4
- Brio 3
- Phonak CROS™ P (KS 10.0)

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

Easy Line Remote supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.

Ratings and reviews

Edit 1/14/2024: The hearing aids are working perfectly on my phone. This app wont connect to my ks10 hearing aids. I can use bluetooth calling with no issues. I just can't use the app. Nothing else below has changed after multiple times un and re installing app and restarting phone. This is the worst app. I can be sitting still and it constantly changes the program some days. Can be quiet or with tv on. Also tells me one heating aid is almost dead and to charge but it says 99% charged.

As far as I know, Easy Line does not provide alternate Bluetooth channels. For example, I cannot swap audio channels on my hearing aids to connect with my desktop or laptop microphone and headset. Easy Line support site is often unreachable. (My Internet connectivity is stellar) It's almost like Easy Line does not want to support their product. Lackluster support at best.

The app is unreliable and un predictable. It doesn't act like the demo; can't affect/change program, although was able to see and change it once only. App's connection to the hearing aids is lost extremely frequently while trying to adjust volume, like every few minutes. (I'm using an Android phone.) However connection to the phone for calls or streaming seams to work very well. I love the streaming feature. Phone calls work very well.

What's new

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements

 
Thank you for using Easy Line Remote!