
Roy Perrin
I can't update the device. The device worked well for about a week after my provider set it up. Now it appears to require an update, but I can't update it myself. I have to go back to my provider for everything it needs. And it doesn't work while it needs the update. It is completely useless until it's done. It won't work as a microscope and it won't connect to my TV. Why can't it be updated through the app?
1 person found this review helpful
We sincerely apologize for any inconvenience you have experienced with our app. For assistance and troubleshooting resources, please visit our Product Support Center at: https://product-support.phonak.com. If you are unable to find the answer to your question, you can also find a contact form there.

David Roberts
Works great. Can interrupt streaming on the phone while listening to TV. Roger needs to operate solely. There is a volume on base. Would be nice to have off button on base, so you wouldn't have to continue to unplug Roger from the base.
1 person found this review helpful
Sonova AG
September 30, 2025
We are pleased that you enjoyed the app! We continuously seek to enhance our users' experience and greatly value your feedback. Your suggestion has been forwarded to our app developers. If you have other suggestions on how we could improve your user experience, do not hesitate to share them with us.

Annie Get your gun
Roger never hooks up to my cellphone or to my hearing aids. It worked for a few days when I received it from my V.A. audiologist. The hearing aid app (Phoenik) never connects to my hearing aids. Roger is doing the same. I feel bad for my fellow veterans experiencing this every day like I've been for 4 years. I thought the "Roger" would help me hear in many situations that I haven't since become hearing impaired. Companies like this ought to be ashamed of disregarding veterans this way.
5 people found this review helpful
Sonova AG
September 12, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to investigate this for you, please contact us at apps@sonova.com. Thank you.