Train tickets, travel & times

Great Western Railway

About this app

Use the Great Western Railway app to plan your next journey and book train tickets with ease.

Key features:

Book train tickets
• Purchase train tickets across all networks to anywhere in Britain
• Save up to 50% with an Advance train ticket; compared to standard Anytime fares
• No booking or card fees
• Store mobile train tickets in-app to use straight-away
• Convenient home screen widget for ease of access to your tickets for travel today

Check live train times
• View departure and arrival times for all National Rail services
• Check live train timetables and platform numbers
• View facilities and how busy it is onboard with live loading data
• Save your frequent journeys for ease of checking again later
• Keep updated with live GWR network information provided on the home screen

Download now and plan your next train journey.
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Information to note:
You’ll need to create an online GWR account or sign-in before you can purchase your train tickets.

Got a question? Here’s our FAQs:
https://www.gwr.com/help-and-support/faqs

Need to get in touch? Find the best way to here: https://www.gwr.com/help-and-support/contact-us

Follow us on Twitter: @GWRHelp

Learn more about us at https://www.gwr.com/

Ratings and reviews

Useful for checking train times and sometimes buying tickets with no extra charge. However it does occasionally stop you from buying tickets for seemingly no reason, at which point I have to use another app or a ticket machine, which is not ideal if in a rush. In the last update (4.42.0) there aren't any platform numbers displayed, so checking times on it isn't much use on stations with more than two platforms, but this is only very recent so I hope this will be fixed quite quickly.

GWR services are good when they operate to plan. However, there are many delays and disruptions, the app frequently crashes or can't process bookigs, and the ticketing is intransparent and prices are high. Trains are also often overfull (I'd much prefer a system in which every ticket is linked to a seat).

App worked fine until I updated my email address, So now my E-Ticket no longer shows with in the app, I logged into the Web sight on my phone, This now shows up as a Server Error. But allows me to login perfectly fine on the app! Why can I not see my E-Ticket on my account after updating my email address within my account? I'm traveling next weekend and I need my ticket!!

What's new

• Delay Repay – If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can now claim Delay Repay compensation via the app