Despite some very poor reviews it's ok Once you enter your details and booking reference it works OK. Surely easy to copy and paste? We had no problems. PDF tickets would be easier but it's not a difficult app to use. There are some drama queens on here. Get over yourselves.
The bookings should be immediately available It seems absurd that once logged in, you can't access your bookings without the booking reference. The whole point of having an app is to avoid having to go find the info on your emails... Please, change that on the next version. It should be the top priority
Even worse than before With latest version not only you still have to retrieve manually your booking but now you also have to enter phone and email address each time. What a waste of time.
Literally useless What's the point of this app!? You sign in and then you still have to know your booking reference! Baleful!
Basic app is fine - nothing special but fine. Carte Blanche screen could do with a card expiry date - have had it questioned by lounge staff whether my status is still in date. Most annoying feature, however, is that Frequent Traveller points are only counted for tickets bought through the app/website. I use a travel booker for work. Please, in the next version make sure that adding a ticket to the app adds the FT points to my account! So annoying to have to trawl through old tickets adding them on the website!
The app appeared to work well initially..after entering the booking reference I was able to view the mobile tickets on the app itself. Eventually the option to view disappeared leaving me with only booking details and no tickets.
As well as making the app easier to use, we’ve added a few new features:
• Get Passbook and mobile tickets for up to nine passengers on one booking
• Exchange flexible tickets with a few taps in the app
• See the latest travel updates on the app home page
Use our live journey planner to buy tickets, find GB train times & travel info
Provide useful information for those who use the trains and stations of JR East.