South Western Railway

South Western Railway

About this app

Use the South Western Railway app to plan your next journey and book train tickets with ease. Whether it’s the daily commute or a weekend trip, we’ll help you get from A to B with live travel updates, train times and onward options.

Key Features:

Book Train Tickets
• Purchase train tickets across all networks to anywhere in Great Britain.
• Save up to 50% with advance train tickets
• No booking fees
• Price promise - if you see a cheaper price for the same train ticket travelling with SWR, we'll refund the difference
• Get rewarded for every ticket with SWR Rewards
• In a rush? Add tickets direct your wallet
• Load train tickets direct from the app to SWR Touch smartcards

Check Live Train Times Across Great Britain
• View departure and arrival times for all National Rail services
• Check live train times, locations and where to be with platform details
• Save your frequent journeys for ease of checking again later

Live Information
• Check facilities and see how busy your train is - live
• Live car parking information - check how many free spaces are at our stations*

Change Of Plan, Or Need A Refund?
• Plans changed? You can now change your date and time if you have an eTicket
• Refund your ticket in the app**

Download now and plan your next train journey!
--
Information to note:
You’ll need to create an online SWR account or sign-in before you can purchase your train tickets.
* This is available for 79 of our key stations.
** This includes eTickets.

Got a question? Here’s our FAQs:
https://www.southwesternrailway.com/contact-and-help/faqs

Need to get in touch? Find the best way to here: https://www.southwesternrailway.com/contact-and-help

You can also tweet us at: https://twitter.com/SW_Help

Ratings and reviews

Taken a bit of time to get the hang of but works well enough for me, though I don't use it very frequently and on the Isle of Wight there's only one short bit of track and the trains aren't exactly frequent so if the app didn't work here... well!

Useless. Keeps saying there are technical problems then when you do actually manage to find the ticket you want it's not what appears on the purchase page. Don't bother with it. Updated 16 October 2021. The latest version now let's you find the right ticket, but as others have reported, it crashes when you get to the ticket delivery option. Tried on 2 different phones with the same result. Still useless then!

Unreliable (one never knows when it has technical issues in booking a ticket or retrieving one -- and it happens a lot). Unreliable (it asks the user to confirm their credentials at the most inappropriate moments such as when in front of the barrier at the station trying to get to the platform and get on the train). Slow to login, slow to retrieve tickets. On a positive note, it integrates with Google Wallet/Pay -- when it works...

What's new

• Travelling today? You can now easily access your tickets from the opening screen
• Bug fixes