Lance Watkins
Mobile deposits crash the app 2/3 of the time, forcing you to log back in several times to deposit a check. The app also asks you to fill out security questions upon start-up, then if you fill them out and hit submit, nothing happens and it keeps you on that screen, meaning you have to deal with that screen showing up every single time you open the app.
10 people found this review helpful
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at +18006703110.
Lee Burnap
The new version is not as functional as the prior one. When I try to go back a screen using the arrow button, I get an error 'TOO_MANY_REDIRECTS'. It's very annoying as I have to pick a button at the bottom of the screen to get rid of the error. Also, the logoff process is extremely clumsy, requiring too many buttons to complete the process.
6 people found this review helpful
Trustco Bank
1 January 2021
Thank you for submitting your review. Please call us directly at (518)381-3699 ext. 3662 and we would be happy to assist in any way possible in hopes we can enhance your experience.
Michael Becker
I used to have no problem using this app with my password manager (KeePassDX). Now after either a system update or an app update (not sure which) I can neither autofill my credentials (it puts the password in the user name field) nor paste text manually in the password field. This is unacceptable as it forces me to use a less secure but memorable password rather than using a more secure password from my password manager. This used to work, and I would like it back!
3 people found this review helpful
Sorry for the trouble you are experiencing with our app. For further assistance, please call us at +18006703110.