FleetNet Mobile

FleetNet America

About this app

Every Vehicle. Every Service. Connected. FleetNet America’s mobile app allows customers to initiate and track emergency roadside and/or maintenance service requests from your phone without calling our service center. Requests are entered directly into our systems, saving you valuable time and getting you back on the road faster!

GET PROMPT HELP
Schedule emergency roadside assistance with a few easy clicks. Your service request is submitted directly into our system and ready for review by an agent in seconds.

SCHEDULE IMMEDIATE SERVICE OR SERVICE AT A LATER DATE
When entering your service request, you have the option to schedule service immediately or schedule at a time convenient to you. If you need a PM (preventive maintenance) tomorrow and know your location for a scheduled stop, you can enter your request today. Plan ahead and stay on schedule!

GET EVENT STATUS UPDATES
You will receive live updates about the event as it happens. Know who has been assigned for the repairs and when the service provider is expected on scene. If you need to check the status of another event, you can enter the information on the Welcome Screen for those updates as well.

SAVES YOU TIME
Avoid waiting on hold by using the mobile app to submit your event. Save valuable time by entering information in the app instead of calling the service center. When your request is received, the information is quickly reviewed and processed for dispatch, putting you in the fast lane.

HOW IT WORKS
From the Welcome Screen, the user taps the Request New Service button and is directed to the Request Service Screen to enter information. Requested information includes:
• Company Name
• Type of Unit
• Unit #/Vin/License Plate #
• Year/Make/Model
• Engine
• First & Last Name
• Service Address/City/State/Zip
• Odometer/Hubometer
• Load Weight
• Description of Issue
• ‘Service Needed Immediately’ or ‘Schedule Service at a Later Date’

The user will receive progress updates on the event including Event Created; Service Provider Assigned; Service in Progress; and Event Completed. Event details are included with each phase as well.

The user can also check the status of any event from the Welcome Screen by submitting two of the following three pieces of information.
• Reference #
• Unit #
• Phone #

Ratings and reviews

Don't use fleetnet if there are any other options. you will have to wait for hours. 6-7 hours for a simple service. Don't use fleetnet.

Can't find your dispatch. This update sucks

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What's new

FleetNet America is committed to continuous improvements in all aspects of its business. Recent mobile app updates include:
• Users can log in with their existing FleetNet customer credentials and password.
• Users can log in with a registered email domain.
• Logged in users will experience pre-loaded form fields.
• Vehicle/ Unit number erification is now available for logged in users.
• Logged in Users can view their current and past Events, entered in the app, from the “My Events” button.