just Jin Wallace
If I could give negative stars, I would. I used to love Squarespace and was even a circle member. Now, the more "improvements" they make, the worse it gets. The app is beyond basic and glitchy. The design options are lacking. The customer service is non-existent! Also, I have been waiting almost 40 days for a payout. I'm sure they'll jump on and say a ticket has already submitted, and yes, it has with over 30 emails, incompetent responses, 10 different agents, and still no resolution.
Squarespace Inc
22 May 2024
Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
Chuck Mordock
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Edit for Squarespace: Your app is unstable and crashes on the latest official Google devices, with no other apps running. This is not a troubleshooting error. Actually try reading the review before auto replying. -------- Original: Used to love this app, but now it is so bugged out it's unusable. I even installed it on several android devices (including the latest Pixel phone) and it crashes constantly and cannot properly load or edit pages. If and when this is fixed, I will update my review.
2 people found this review helpful
Squarespace Inc
15 May 2024
Hi there. Thanks for the review. Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
Jake P
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Seems to be completely useless for creating and editing your site. The app does not want to work right with pretty much anything. Not sure if it's a buggy update (I just downloaded it so I don't know how it was before) but it keeps freezing, nothing seems to work when I click it, the app just doesn't work in almost any way.
10 people found this review helpful
Squarespace Inc
31 March 2024
Hi Jake, thank you for your feedback on this. We understand your frustration and apologize for the issues you encountered. We would appreciate it if you could reach out to us directly so we can investigate further and help troubleshoot. You can contact us here: appreviews@squarespace.com.