Livi – See a GP by video

KRY International

About this app

Livi lets you see a GP by video – any day of the week.

Get a GP appointment the same day, or book up to 3 days ahead at a time that works for you. Appointments include prescriptions, referrals and sick notes if you need – all without going to the doctor’s surgery.

Livi is perfect for when…

- You need to see a GP the same day, even on a weekend

- You can't see your usual GP and need medical advice

- You need a prescription

- You need a referral to a medical specialist

- Your child needs to see a doctor

- You need convenience or to choose your appointment time


Outstanding quality of care

Livi has helped over 1 million patients in the UK and is the first digital GP service to be awarded an Outstanding rating by the Care Quality Commission (CQC). This means you’ll receive the highest standard of medical care from our doctors.


Help with a wide range of medical symptoms

Just like a GP you’d usually see, Livi GPs offer medical advice for most conditions – although some may require a physical examination.

As well as help for managing long-term conditions, some of the common concerns Livi doctors treat include skin conditions and rashes, allergies, digestive problems, women’s health concerns and more.

How does Livi work?

Download the app, enter your details and select your GP practice.

You’ll then see if you’re eligible for our free NHS GP service and if not, anyone living in the UK can book a pay-as-you-go appointment.

Book an online GP appointment for a time that suits you. The clinician will video call you to start your appointment.

Ratings and reviews

The only issue I have experienced was on the day of my appointment, Livi did let me access the app because the time on my mobile phone was incorrect. However, the day before I was able to download the app, register and book an appointment! Random and stressful and the reason for my 3* review. On a positive note, I have the time auto-update function on my phone and Livi rescheduled my appointment to the following day.😊

Appointment was good but I've reduced the stars because the app didn't mention I had to consent to notifications to have my video call. So when I opted out I didn't get a notification about the call and it said I'd missed my appointment, even though I was logged into the app waiting for the call, which was 1/2 hour late.

Everytime I have an appointment they just get cancelled ixwaitkng for nearly an hour yesterday for them you never call me and again today they called me twice and it was just a black screen then I had a text saying they had to cancelle. Livi app is a good idea but dosant work properly they need to fix a faw things before turning people to this app untill then I won't be using it. Worst app ever.

What's new

This update improves the booking experience and fixes a couple of minor bugs.