Stephanie S.
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App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!
Jason Check
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Terrible app. Can't do something as simple as merge your travel agent booking into the app while logged in. It tells you that if it was booked by an agent, you have to log out and search for the booking. Even when you've done that and entered your member number. The system won't then put it in your bookings list when you log back in. There's only one airline app worse than this one, Qatar.
2 people found this review helpful
Mo Hosseinian
Worst app ever. I can't even find my booking info. It asks for many information, then warns you your reservation may have been cancelled. Other airline apps just ask you your reservation number and your last name. This will even ask your boarding date. I see thousands of reviewers had the same problem. Do they ever want to fix it?