Cathay Pacific

Cathay Pacific Airways Ltd

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About this app

ADD OR VERIFY YOUR MOBILE NUMBER NOW

Starting 13 January 2026, you'll be required to have a verified mobile number in your Cathay account. Add yours now to enjoy seamless access and enhanced security.

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Ratings and reviews

If there was a gold medal for the worst airline application in the world - this application would take it, and the second place will not even be close to it. I have never seen such a horrible user experience in my life. Lack of biometric login, lack of relevant info (like boarding passes on the trip page, or the route to the gate), overload with irrelevant "special offers" and "updates" for the countries that you don't go to. One star is too much for it.

Cathay's IT system is an embarrassment. The app and website don't work most of the time, blank screens are common. Cannot seem to understand visa requirements. Blocked my account because I tried to log in during one if their flights? Support took nearly a month to unblock and required multiple passport photos, and contacts even though I was in the middle of a trip with them. Who thought of blocking someone out of their account during a trip is acceptable? Never again. Generic review reply.

For an airline that services internationally and has to deal with official documents from various countries, wouldn't you think that the programmers know to write an app that accepts this one special character "-", which is in people's names, not just for married women, Spanish middle names have it too. The current app allows check-in, yet it keeps indicating that the last name doesn't match the official document. Of course it doesn't because this stupid app doesn't allow special characters.

What’s new

As always, we’ve included enhancements and fixes in this update to improve your overall app experience.

We’d love to hear from you. Send us your feedback at [e-mail]