Kevin McMurtrie
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This is a nice looking app but it's dependent on SolarEdge maintaining their cloud hosting. It's often suffering a partial or full outage. Graphs are correct but summaries calculate battery vs solar use incorrectly. TOU battery configuration is finally implemented! There is a hidden web interface on the inverter controller's provisioning WiFi that works. It's a shame it's not accessible via LAN because this app can't be relied on.
24 people found this review helpful
SolarEdge Technologies
7 August 2023
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com and include your site ID and mySolarEdge username. Add the word “RLA” in the email subject for this particular issue and any screenshots, videos and logs from the about screen menu that may help understand the issue.
Edward Daniels
App is inconsistent in reporting. It also has a confusing panel map. Seems inside out and backwards. Communication with the zigbee goes out frequently which makes reporting of instantaneous production impossible. Getting live help is impossible. Eventually have to resort to calling the installer for their intercession in fixing problems with the app and recording solar production.
Jessica Dennie
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I had my inverter replaced due to it being defective. Since then, my app is not working properly. It says that I'm producing power but no updates for this month at all. And I keep getting "data unavailable " messages. SolarEdge Support is absolutely no help! Pointless to have an app that doesn't function as it should. Yes, I have un-installed and reinstalled the app and made sure it was up-to-date. I would give it ZERO stars if I could! Update: Days later, still nothing working correctly!
16 people found this review helpful
SolarEdge Technologies
7 April 2024
Thank you for your feedback.
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com include your site ID and add any screenshots or videos that may help understand the issue.