![](https://play-lh.googleusercontent.com/a-/ALV-UjXQ6t90NB-bhYMH4_yoYEigCffJSRJ_D_eJ5ywtakPyg6p3c5O7Bw=s32)
Tyler Mitchell
I got a new modem from CenturyLink (Brightspeed). There were no instructions in the box except for a paper telling me to download the app for help setting up the new modem, so I downloaded the app. When I opened the app, WHICH IS SUPPOSED TO TELL ME HOW TO CONNECT MY NEW MODEM, the app doesn't open and I get a message saying "please make sure you have an internet connection, and try again". Somebody didn't think through that very well. It fits CenturyLink well though. The worst company ever.
17 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXf3RZsGgGasWBXQD-vdtpTJ44PWMLS2YCpqzcsGqGAgvPN93HX=s32)
Judith Yamamoto
When paying, the app no longer gives the option to use my bank account that's been saved, only giving the option of using a new bank account or savings account. I thought it was something new so I entered it again and the app gives me the message that bank account already exists. It seems like they want you to use your credit / debit card so that you're billed a $3.50 fee.
15 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocJYBeqkguHqzaZfuQHofmz2WcDHz-T1jhdwQis5mchXodEYpA=s32-mo)
jacob baggett
Messy app and even messier service. The troubleshooter first said error, then I did the exact same thing it sent me to a random link about a legal document, then I did THE EXACT SAME THING a third time and it sent me to a DIFFERENT error screen after saying "sit back and relax while we troubleshoot your wifi." Also, it's not related to the app, but our wifi and CenturyLink service just generally has sucked and I really wish our apartment complex had anything else.
4 people found this review helpful