Xfinity

Comcast

About this app

Your Xfinity experience, enhanced.

Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW.

NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity.

Xfinity customers also get:

• 24/7 real-time support anytime you need it.
• Tools to help you seamlessly activate your equipment and test your internet speed.
• Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer.

Customers who rent our equipment get even more:

• Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more.
• Personalized tools and tips to help improve WiFi performance.
• Advanced Security to protect your devices and help keep loved ones safe online.
• Advanced Security on the go provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. When you enable this feature, the app will occasionally run a VPN Service. The app will ask for additional runtime permissions for this feature.
• Parental controls so you can set family-safe browsing and pause WiFi to any connected device.
• Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password that you set up when you signed up for Xfinity.

Need help signing in?

• If you don’t have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference

Ratings and reviews

The app is useless when there's an Internet issue. If you're connected to wi-fi when your gateway is down, the app won't connect at all. If you disconnect from wi-fi, the app runs, and tells you your internet is fine. It is absolute garbage for troubleshooting. Edit 01/09/23 Now it just constantly crashes. They made it even more useless. Edit 03/18/25 Yep, still useless and constantly lies about network quality and speeds.

Setting up my internet with Xfinity was infuriating. They pushed endless mobile data ads, despite me declining multiple times. When I moved in, the app—required for setup—didn’t work. My laptop wasn’t an option, so I spent an hour battling a useless chatbot and automated phone menus. The only saving grace was the kind rep who eventually fixed it. Otherwise, this would be a 1-star review. Fix your app.

At it's best, the app is a shell the gives the appearance that you can manage your account with it. You cannot. Any attempt to change anything about your account will conveniently result in an error message forcing you to call Xfinity, which, as you are already aware, is a miserable and useless experience.

What’s new

The Xfinity app is always improving.

This update eliminates bugs and reduces errors for the best experience.