XFINITY xFi

Comcast

- July 14, 2017

Everyone

Productivity

( 310)

Description

The XFINITY xFi app will change the way you WiFi with a whole new way to personalize and control your home network. With xFi, you can set up your home WiFi and be online in minutes, find your WiFi password, know who’s online, troubleshoot issues, even pause WiFi access during dinner time.

XFINITY xFi is available to XFINITY Internet customers with a compatible XFINITY Gateway.

Key Features:
• Simple, easy setup of your XFINITY Internet service and home WiFi that can be done without a professional Comcast installer.
• View and modify your WiFi name and password.
• See what devices are connected to your home network and give them nicknames for easy reference.
• Create profiles to group devices by family member.
• See who is most active on your home network and when.
• Set parental controls and bedtime schedules to ensure your kids access appropriate content at the right times.
• Instantly pause WiFi access for any device or profile.
• Troubleshoot issues without calling customer service.
• Access advanced features to further customize your home network.

Requirements:
• XFINITY Internet subscription with an xFi Wireless Gateway or xFi Advanced Gateway
• XFINITY username and password

Get Help Signing In:
• Create an XFINITY username and password: xfinity.com/getstarted
• Look up your existing XFINITY username: xfinity.com/username
• Reset your XFINITY password: xfinity.com/password

Reviews

3.4

310 total

5 148

4 27

3 29

2 23

1 83

Craig Marino

For all the negative reviews what do you really expect from this app? It works, it's simple... It allows easier access vs. logging into the gateway as some people can't handle that much. If you want more control then get your own gateway and customize it.

Tara Hulko

I loved it until it stopped working the last 2 weeks and there is no feature to report any issues! Says it cannot retrieve my information, just like the other review a few below me.

Kimberlie Cardenas

This app is horrible. It says I'm logged in but it is unable to retrieve my information...what? Then what good is this app to me?

E Croutch

Worked great until about a week and half ago. Now it's saying it can't load my settings...which means the app is completely useless to me.

Steve Meder

You're update did more harm than good. I can't get in as it doesn't see my WiFi connection, but I'm sitting 2 feet from my Xfinity modem.

Tee Dee

Hasn't worked for at least a week, error msg states, "Couldn't load your settings". Junk.

User reviews

Craig Marino July 14, 2017

Tara Hulko July 18, 2017

I loved it until it stopped working the last 2 weeks and there is no feature to report any issues! Says it cannot retrieve my information, just like the other review a few below me.

Kimberlie Cardenas July 15, 2017

This app is horrible. It says I'm logged in but it is unable to retrieve my information...what? Then what good is this app to me?

E Croutch July 22, 2017

Worked great until about a week and half ago. Now it's saying it can't load my settings...which means the app is completely useless to me.

Steve Meder July 14, 2017

You're update did more harm than good. I can't get in as it doesn't see my WiFi connection, but I'm sitting 2 feet from my Xfinity modem.

Tee Dee July 21, 2017

Hasn't worked for at least a week, error msg states, "Couldn't load your settings". Junk.

James Clarke July 13, 2017

It's a good app that let's you control network access. I don't understand why the app needs Bluetooth and camera access though...

Glen Danzig July 18, 2017

Doesn't work. It's been over 2 weeks and it says 0 data used from all devices.

Jen Lynn July 23, 2017

When I open the app, I am getting "web page unavailable".

Trung Huynh July 18, 2017

The bedtime mode is flawed. There is no way for me to set it to be only open between 5pm-9pm. I can only set it to be in sleep mode between certain times. The time should start at midnight, the actual beginning of the day, instead of noon and there should be an option to add a second slider bar to block other times of the day. It's not as granular as it can be.

Phu Tran July 24, 2017

Stop working after couple days. Keep on saying it is having trouble and try back later. No way to report or send for help.

Darryl Cash July 22, 2017

Had to download app to upgrade wifi modern, could not get app to send security code to 3 different phones. So I could get information on updating device

Jessica Woods July 17, 2017

Allowed me to personalize all devices. Let's me see what my network name and password are. I however hit pause and nothing seems to happen. Even took a while to reset everything.

Tim Dobesh July 15, 2017

Had a little trouble with it when I first installed it last week but now it's working great I love the fact that I can shut my six-year-old iPad off at bedtime , wish it had a feature to tell how much data you have used that month

July 17, 2017

Comcast says they need the modem rented from them and not customer owned. The app will not work otherwise. SAD, but One more way they want to earn money having users rent modem.

Sarah s July 15, 2017

Very slow app BUT incredibly useful and amazing. This was one of the best creations from xfinity!

Chris Bielut July 17, 2017

The current version of the app will not allow me to log in.

Mervin Dyer July 15, 2017

It will change your Wi-Fi

thomas armstrong July 16, 2017

Great way to spend time with family and friends

Sarena Gross July 14, 2017

Good

Jeffery Lebow June 26, 2017

I don't usually review, but all these negative reviews got me motivated. Everything is great about this app. I love the profiles and ability to assign devices so I can keep track on my data hogs. If you need to monitor your usage to stay under the stupid new 1TB cap they give you, this is an excellent tool. I'm only two days in and have noticed loads of wasted data.

Paul LaValle June 18, 2017

Surprised Xfinity is not creating a backwards compatible app everything needs to be upgraded including the wireless router anything that can be done with this app I could do directly from my computer. Really confused as to why they would need access to the camera on the device I kind of agree with one of the other reviews that this might be malware and maybe a little snooping on Xfinity's part

May 31, 2017

Very slow to respond buttons, and Bedtime mode is stuck - it won't let me readjust the kids' times and has told me for days to try again later. I even reset the Gateway. Plus, I am not convinced that it is locking down the Gateway because in addition to my 2 locked networks, it seems to throw off an open XfinityWiFi signal, too. App burns lots of phone battery.

Comcast June 1, 2017

I'm sorry Bedtime mode has not been working properly for you. Could you please send your account number and a brief description to Xfinity_TVApp@comcast.com so that we can investigate? Look for improvements to performance/latency in future releases. Learn more about XfinityWiFi here, http://wifi.xfinity.com/faq.php. Thanks! - the xFi app team.

Shaun Struss July 23, 2017

App started working today, was able to use it before but found it to lag to much and there text notifications never worked. That all changed today, good job Comcast. I would like to have seen an option to block programs like torrent apps and maybe have the ability to disable the Xfinity hot spot. Thanks again Comcast

June 5, 2017

Are you kidding me? I need to sign into my comcast account to access my own WiFi network? No thank you. This modem/router will be going back and replaced with a Netgear again. This is ridiculous. You should require no additional information short of my admin user/pass for my wifi, not my account and billing information. Eff off.

Ron Schrei May 18, 2017

I really like this app. I like knowing all the devices that are connected to my network. I do have to agree with the complaint of lag. The app is laggy, not like unbearable but slightly annoying. The other complaint is naming the devices. I had no issues locating the MAC address for each device and renaming them in the app. I also like the ability to pause wifi for my son and daughters Kindles. I have not used that feature yet. 4 out of 5 stars because of the lag.

Paola Maldonado June 6, 2017

Tried of trying to unlock my daughter tablet it says that it's connected but when you try to use it no service at all. The app is to slow and when is raining is more slowly!! 😒😟😭😵

Teresa Cosio June 1, 2017

Won't let me sign it. Sat on the phone with 4 different customer service agents over 2 or more hours and they don't know why it won't work. All it says is try again later. Luckily I have a computer, so I was able to get setup that way while waiting for the service agent to try and figure it out.

Julian Castellanos May 27, 2017

Everytime I open the app it tells me to activate my router even though I've already done that on the app. I created different profiles and assigned devices to them but the next time I get on the app it'll tell me to activate the router or sign out

Comcast June 1, 2017

Hi Julian, This is a known issue that affected some of our customers. As of May 25, this should be resolved, although you may need to go through activation one final time. If asked to activate multiple times after May 25, please contact us with your account number and a brief description at Xfinity_TVApp@comcast.com. Thanks! - the xFi app team.

Matthew Nagi June 16, 2017

Could be good if I could sign in. At the recommendation of the AP, I called Comcast customer service to sort out some kind of sign in issue. Service rep never heard of xFi and nobody ever got back with me like he promised...a joke.

Amanda Brooks May 26, 2017

Keeps saying I need to upgrade my equipment or services. Call comcast to upgrade they have no idea what I'm talking about. One person even told me it's not available yet and they would let me know when it is.

Comcast June 1, 2017

Hi Amanda, This is available! The Xfinity xFi app is available to Xfinity Internet customers with eligible gateways (see https://www.xfinity.com/support/internet/xfinity-xfi-overview/ for requirements). If you are seeing this upgrade screen in error, please email us at Xfinity_TVApp@comcast.com. Thanks! - the xFi app team.

Estuardo Amezquita May 10, 2017

Just learned of the new xFi service on the cloud base system online and the app is a great mirror image of that service. Love that you can assign devices to ppl using the Wi-Fi and see who uses it more. Also the ability to pause any given device at any given time to limit users (children) on when they can use the internet. I use to use netgear smart routers before but this is a much simpler system and the interface is perfect for my wife(non-tech) to easily use. Great job xfinity, now to improve everything else about you lol

Karen Pate June 13, 2017

I was unable to activate the new gateway using the app. I had to call customer service and have an agent do it, which took forever. Now, when I open the app, it wants me to activate the new gateway again. I can't proceed beyond that, so I don't even know what else the app might do. It's useless to me.

Leslie Bonner July 5, 2017

I thought that this was a great app. Set bedtime modes for my daughter and thought it was great not having to tell her to get off Xbox or tablet or having to physically take controller. I thought wrong. This morning I woke up and heard her talking to someone. She was playing on Xbox with bedtime modes still on.

Jeromy Haggerty May 16, 2017

Need MAC ID to show, not the device name....have to use two lists (one from router access and other from this app) to join device name with actual MAC ID. Need the ability to make users register their device and then wait for me to approve their request from admin. Need ability to allow paused devices to request access from admin. I want to kill all unknown devices and have them "register" with me again.

Comcast May 18, 2017

Sorry to hear you're having issues with the app. We have included MAC ID's within the "Device Details" section at the bottom of every device's screen. We have many features planned to enhance the xFi experience and appreciate the suggestion of requested access! Thanks! - the xFi app team.

Jose Maytorena July 2, 2017

If I could give it a 0 I would. QR reader included with app does not work. Won't accept manual input of MAC address. Both failures prompt you to call for assistance. Then why download the app?!?!?!

Samuel Krenik May 27, 2017

ABSOLUTELY LOVE IT!!! Finally!! I am so happy that they have finally made it this easy to controller m home network :D :D for so long I have wished that I could easily enable port forwarding and setting up a DMZ. What used to take around 30 minutes to do using my PC (and a lot of frustration) took me less than 60 seconds. I love you Comcast :)

Manoj Ayilliath May 16, 2017

Very slow to boot. The devices have no unique id. Have to hunt and peck to see which device is what or who's using. Got around 9 devices in house tried to enroll. Time consuming since I have search through mac id. Uninstalling the app. Concept for the app is good though.

Brian Wright July 8, 2017

The device management is great. The performance is BEYOND HORRIBLE. Setup was easy, after swapping out my older router at local Xfinity store. We use it to manage kids bedtime hours on their devices. We also occasionally pause network access when they are misbehaving. Please fix performance though. It freezes for 20+ seconds each time we press or swipe something in the app.

Joel Fritz June 11, 2017

Only question is whether or not this app is malware. Please don't install it. I'd give it zero stars if it were possible. In the guise of making administration of your home network easier it makes you an end user with slightly elevated privileges on your home network. The admin/superuser is Comcast. The app doesn't work if you've configured the cable modem/router in bridge mode. If you don't set it up in bridge mode you've handed control of your network to Comcast. You can handle all of the tasks the app performs through your router. It's a little more complicated that way but why trade a slight increase in ease of use for loss of ownership of your network? It's the old freedom for security scam.