137K reviews
Content rating
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About this app

The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it.

Xfinity customers get all this, free:

• Everything you need to manage your account — pay your bill, view your plan details, change or upgrade your service, and more
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you view and troubleshoot your Internet connection, get outage updates, and even restart your equipment
• An extra layer of security and help keep your personal information safe with sign-in alerts

Plus, customers who choose the xFi Gateway also unlock the powerful tools of xFi within the app:
• Access personalized tools and tips to help improve your WiFi performance
• Test the Internet speed reaching every connected device in your home
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?
- If you don't have an Xfinity ID yet, create one here:
- Look up your existing Xfinity ID:
- Or reset your Xfinity password:

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at
Updated on
Mar 24, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Audio and 3 others
Data is encrypted in transit
You can request that data be deleted
137K reviews
Michael Evans
March 14, 2023
This app requires a strong internet connection to use. If you're some one who lives in an area with poor mobile reception or no mobile service, you can't do anything if your internet goes out. You can't even check to see if it's an outage or reset your box. The design and usage is so awful. To do anything the app opens your browser and makes you relogin every time. What's the point of a slow, useless app if it's just going to redirect me to my browser???
118 people found this review helpful
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March 11, 2023
Sucks so far, doesn't work as it should, the problem is, they're always fixing stuff that was never broken, not easy to navigate through, wrong info is stored, just not an improvement but more of a downgrad with an impressive new look. It can always look great, but, if the features don't work, it shows the developer probably didn't do a very good job at working out the kinks. Don't download it as it does not work.
155 people found this review helpful
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Nathan Bills
March 1, 2023
Several of the features in the app don't work at all, and many of the pages don't even load. I've tried clearing cache and data, and signing in and out, and the app just doesn't work, the navigation is clunky, and the user interface leaves much to be desired, especially compared to the old my Xfinity account app. I'm on a Samsung Galaxy s21.
321 people found this review helpful
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What's new

We’re always improving.
This update eliminates bugs and reduces errors to give you the best experience.