Use to love it but now it doesn't want to work at all. It tells me I can't connect to my wifi network. My kids have all kids of access to it now because I can't get into the app. I don't know if it was after an update but I deleted the app and re-downloaded it and it still isn't working. It sends me to a troubleshooting page that is no help either. Our wifi is connected and working and my bf works for Comcast. It was a great app in the beginning but now I'm back to taking their laptops away.
This app.... Or my modem, suddenly quit the other day. The internet goes into bedtime mode at 8pm, yet my kids still have access. And, they are connected to our home network, not Xfinity Hotspot. Tonight my kids asked me for internet time. The app shows my kids' profiles are in bedtime mode right now. However, they still have access. If I have to pause their internet, it's not working.
Sleep feature does not seem to put devices to "Sleep" yet Predetermined Parental Control times make items SLEEP. For any angry teenager, they know that there are ways around the sleep mode. Mistakenly, I have locked my own profile. So it can be done without calling Customer Service. Mom & Dad : You know Chess. Be moves ahead. This app is awesome & when trying to work on teen/parent relations of building and rebuilding trust. Xfinity has given you a perfect place that you gain & earn trust equally as well as find time for family quiet from Electronics. Thank you, Xfinity.
This sucks! App freezes while setting up the new router. It now takes a security code and "less than 20 minutes: to connect my Phone! Used to take 30 seconds! The computer needs a security key.. not sure where to find that! And I was hoping to get some work done! Oh well!
Has never worked. Once I sign in it prompts me to upgrade my equipment on another screen which then tells me that I have the latest equipment. Is this an app or some way to get more money?
The app is laid out well and is easy to use but very unstable. After two hours of being installed it stopped connecting to my router and all I receive are error messages. UPDATE: The error messages have gone away and the app is working well. The only issue I see is that it shows some people/devices as online when they are not and some offline when they are not. Bumping my review up to 4 stars from 3.
Stay tuned for new features and enhancements coming soon. In the meantime, we've swept a few bugs to improve overall performance.
Access your favorite features using the XFINITY Connect mobile app from Comcast.
Provides access to account, outage and service information for XFINITY customers
Finding and connecting securely to XFINITY WiFi hotspots has never been easier.
Internet Speed Test & WiFi Analyzer. Test and meter your net and WiFi speed.
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