XFINITY xFi

Comcast

- October 10, 2017

Everyone

Productivity

( 609)

Description

The XFINITY xFi app will change the way you WiFi with a whole new way to personalize and control your home network. With xFi, you can set up your home WiFi and be online in minutes, find your WiFi password, know who’s online, troubleshoot issues, even pause WiFi access during dinner time.

XFINITY xFi is available to XFINITY Internet customers with a compatible XFINITY Gateway.

Key Features:
• Simple, easy setup of your XFINITY Internet service and home WiFi that can be done without a professional Comcast installer.
• View and modify your WiFi name and password.
• See what devices are connected to your home network and give them nicknames for easy reference.
• Create profiles to group devices by family member.
• See who is most active on your home network and when.
• Set parental controls and bedtime schedules to ensure your kids access appropriate content at the right times.
• Instantly pause WiFi access for any device or profile.
• Troubleshoot issues without calling customer service.
• Access advanced features to further customize your home network.

Requirements:
• XFINITY Internet subscription with an xFi Wireless Gateway or xFi Advanced Gateway
• XFINITY username and password

Get Help Signing In:
• Create an XFINITY username and password: xfinity.com/getstarted
• Look up your existing XFINITY username: xfinity.com/username
• Reset your XFINITY password: xfinity.com/password

Reviews

3.1

609 total

5 250

4 48

3 48

2 56

1 207

Lauren Vigoda

After several hours for talking on the phone snd tying to get the app to work, nothing has changed. My gateway has been set up, but yet it keeps saying that it is not. Activated yet. I even called xfinity support to see why this is happening since I need to access the advanced settings, but after my call dropping, twice, and someone being unable to hear me and then hanging up, the issue still remains.

Lawrence Williams

After spending hours setting up profiles and individual devices, this app will no longer give me access to any of it. This has become just another Account app to pay bill and check outage. Where is the device control now? I have paused devices I can't unpause anything! Everytime I defend Xfinity, they continue to do stupid stuff! You guys suck!!

Tim Gamble

Unbelievably buggy. Opens in different screens almost every time, if it opens at all. If a page loads, it is a one in ten chance that it will function or a link will open/function at all. Unbelievable that it ever made it past Alpha stage, and pitifully embarrassing for anyone involved in its release. Get serious, or get lost, Xfinity....Wow.

Wayne G

Stopped working. Telling me I need to upgrade my service/equipment. When I click upgrade, I get a white screen and does nothing. It use to work fine, but now it don't seem to work anymore.

Murali S

I tried to setup my new Comcast modem using this app. All this does is to freeze after few steps. Don't waste your time downloading junk software like this onto your device.

Karen Marsala

Works at a snail's pace and is very buggy. Takes minutes to perform any action. Exactly what I need, but the execution is mindnumbingly slow and frustrating. Paused my husband's device accidentally and we still can't get it back up and running. Also, should allow more than one pause schedule for a device. I have to manually pause my children for homework because the automatic schedule controls their bedtimes.

User reviews

Lauren Vigoda October 11, 2017

Comcast October 12, 2017

Hi Lauren, sorry to hear about your experience. We would be happy to take a look into this for you. Please post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send this review to Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Lawrence Williams October 10, 2017

Comcast October 11, 2017

If you have paused devices and cannot get them unpaused, we would be happy to help you get this resolved. Please send this review to us via email at Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Tim Gamble October 11, 2017

Comcast October 12, 2017

Tim, app performance and responsiveness is something that is being worked on. We would like to learn more about your experiences with the app. Please send this review to our email box at Xfinity_xFi_app@comcast.com. Thanks, the xFi app.

Wayne G October 13, 2017

Stopped working. Telling me I need to upgrade my service/equipment. When I click upgrade, I get a white screen and does nothing. It use to work fine, but now it don't seem to work anymore.

Comcast September 5, 2017

Wayne, apologies you are receiving this error. Please send your account information to xfinity_xFi_app@comcast.com and we can work on getting this resolved for you. Thanks, the xFi app team

Murali S October 16, 2017

I tried to setup my new Comcast modem using this app. All this does is to freeze after few steps. Don't waste your time downloading junk software like this onto your device.

Comcast October 16, 2017

We're sorry to hear about your experience. Were you able to install you new Gateway through the activation web experience? If you are still running into issues with activating, please let us know by sending us an email at Xfinity_xFi_app@comcast.com or calling 1-800-XFINITY. Thanks, the xFi app team

Karen Marsala October 14, 2017

Comcast October 16, 2017

Karen, app responsiveness is something that is being worked on, thanks for this feedback. Please reach out if you are still experiencing issues unpausing a device and we can look into this for you Post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email to Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Emery G. Taylor October 14, 2017

For an obsessive neat freak like me this app is perfect - it lets you label devices and organize them by owner. App is a bit glitchy though. Several times during the initial setup the "back" option didn't work. Luckily my phone has one of its own. Some devices previously labeled as tablets or TV's kept reverting to the "phone" label. This portion of the app isn't compatible with my screen reader either I had to feel around the screen to choose because swiping & double tapping to select doesn't work. Otherwise pretty good app so far.

Ngan Nguyen October 12, 2017

It should not be up here since it does not work. It keeps crashing all the time

In The Red Room October 14, 2017

No different than the mobile website, just an unnecessary app wasting storage. When hooking up xfi, it even created a widget bookmark to it, which is near identical.

Maria Aaron October 14, 2017

I'm the beginning I was kinda happy with this app, I was able to get in and check on my WiFi. But at this point I can't even log in on the app no matter how many times I press the login button, even though I'm already logged in, (it let's me know on the xfinity home page) so at this point I'm deleting this app, I even tried to delete the app and reinstall it, still that same thing.

Comcast October 16, 2017

We're sorry to hear you are experiencing login issues with xFi. If you would like us to look into this for you, please post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email at Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

rodger barkus October 11, 2017

Used to work well on iOS it's as if they abandon the Android platform refused to let me log in

Comcast October 12, 2017

Rodger, apologies the Android app is giving you this trouble. If you would like us to look into this further, please post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send this review to Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Donna Vogel-kienberger October 15, 2017

This app is garbage. Cant even get a secure browser to login. Its always redirecting you. Im just gonna cancle my service with this crappy company!!!! You pay a high bill amd cant even access your personal information!!!!

Comcast October 16, 2017

Donna, we're sorry to hear about your experience. We would be happy to look into this for you, please post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email to Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Amber Cates October 16, 2017

👎bad!! Slow and doesn't pause anything! Dumb and pointless..why can't Xfinity put everything in one app..

Mike Thomason October 13, 2017

App just stopped working after a few days and hasn't worked since

Comcast October 16, 2017

We would like to look into this for you Mike. Please post to our support forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email to Xfinity_xFi_app@comcast.com and we would be happy to take a look. Thanks, the xFi app team

Ron Force October 15, 2017

Keeps telling me innit primary user when image only one on the account

Comcast October 16, 2017

Ron, please ensure you are using your Comcast email user ID and password to login to xFi. If you still experience issues logging in, we would be happy to assist. Please post to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email at Xfinity_xFi_app@comcast.com. Thanks, the xFi app team

Norris Pride October 6, 2017

Everything this app allows you to to do can already be accomplished by directly logging into your gateway with the exception of "pause a device". I already had bedtime and site restrictions. The new gateway/modem has the same interface pehaps with some options removed. I am not 100% sure but I thought you had the ability to opt out of the wifi/hotspot sharing. This feature is what allows random Xfinity users to use your gateway as a hotspot. I gave this app three stars since it does provide a simple interface that will meet the average users needs.

Natsuki Choi September 3, 2017

this app is the worst thing since Justin Bieber's debut. In previous updates I was able to use this app and look at the amount of data my different family members were using. Now it says my equipment is out of date, and I checked it online and apparently my equipment is up to date and the make and model corresponds with what is needed to access this app. and yet every single time it says the same little lie over and over. this is stupid and annoying. it worked in previous updates but not anymore

Comcast September 5, 2017

Natsuki, I am sorry to hear this latest update is giving you problems with accessing xFi. If you can post this review in our xFi customer forums, or send us your account info to xfinity_xFi_app@comcast.com, then we can look into this for you. Thanks, the xFi app team

David Dolan September 21, 2017

Horrible. It didn't recognize my devices outside of one. It continually shuts down my modem. It will not allow me to connect to any online console. Between the faulty app and the inconsistent connections with my phone, DVRs, video game systems and smart TV, my $90 is basically worthless after upgrading over my three year old modem. Thanks for absolutely nothing.

Comcast September 22, 2017

David, we're sorry to hear this. We would be happy to help troubleshoot. Post in our customer forums and we can pull up your account to begin troubleshooting. http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp. Thanks, the xFi app team

Lys Skinner October 2, 2017

Terrible. I only downloaded this app since the xfi webpage won't let me port forward, but the app only works every 3rd time it's opened. It constantly claims I'm not connected to the internet but that can't be true since Netflix running on the same internet via LAN is still playing. All I wanted to do was forward ports for my PS4.

Comcast October 4, 2017

Lys, we're sorry to hear about your experience with the app and port forwarding. We do know some customers are experiencing port forward issues. Please post this issue to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) and we can begin looking into it for you.

Ron Schrei October 12, 2017

I really like this app. I like knowing all the devices that are connected to my network. I do have to agree with the complaint of lag. The app is laggy, not like unbearable but slightly annoying. The other complaint is naming the devices. I had no issues locating the MAC address for each device and renaming them in the app. I also like the ability to pause wifi for my son and daughters Kindles. I have not used that feature yet. 4 out of 5 stars because of the lag.

Michael Fox September 25, 2017

It works excellent until a few weeks ago. Now it doesn't work at all. It says devices are paused when they are not. Reinstalled app. Reset router. Unplugged router. Tried everything. Tech support can't help either just got off the phone with them. tried it on other devices as well just in case it was only my phone. Update: Nextbooks worked and then no matter what state one of them were in ( Paused or UnPaused ) using the control through my phone laptop or Xfinity remote , the Nextbook would access the internet only far as the XFi Pause screen stating it has been paused.

Comcast August 14, 2017

Hi Michael, we are sorry you are experiencing this issue. If your devices are still paused, please post to the customer forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us your account # and this review to xfinity_xfi_app@comcast.com and we will work to get this resolved for you. Thanks, the xFi app team

kiannia knight September 16, 2017

Before the update. I could control the wifi just fine. Because of everything was separate. Now since everything is together I can't control my kids wifi usage. Everything is very confusing. Please go back to the old way

Comcast September 18, 2017

Kiannia, thank you for the feedback. You can find more information on xFi features such as creating profiles, pausing devices, bedtime mode and parental controls here: https://www.xfinity.com/support/internet/xfi-app-and-portal/. If you encounter any issues with xFi, feel free to post in our forums and we can look into it. Thanks, xFi app team

Rata Caceres September 30, 2017

What the hell is wrong with this app. Xfinity really got greedy and charges people $10 extra for the same features they had using the IP gateway??? This app doesn't work well. I CAN'T EVEN PORT FORWARD IT TELLS ME TO TRY AGAIN LATER. EVERY. SINGLE. DAMN. TIME.

Comcast October 3, 2017

Hi Rata, XFINITY xFi is included at no additional cost to the existing Gateway rental fee. With regards to the port forwarding issue, we would be happy to look into this for you. Please post this to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) and we can begin troubleshooting. Thanks, the xFi app team

Toni Lawrence August 31, 2017

Works well on most devices. However, my daughter's tablet is permanently paused. We have reset our gateway, "forgotten" the device, did a system restore on her tablet (losing all data and apps previously installed) and nothing is working. And now that we did a system restore and her internet is still paused we can't even download any of her apps. This is ridiculous! Her NEW tablet is essentially useless.

Comcast September 5, 2017

Hi Toni, we apologize for this inconvenience. Please reach out to us at xfinity_xfi_app@comcast.com with your account number and we can work on getting this resolved for you as soon as possible.

nxubrant111 September 28, 2017

Everytime I log on the app says that it can't load my preferences. It used to work wonderfully, but latest upgrades make it worthless. I have uninstalled and reinstalled 4 times. As a former technical employee of Comcast , I was really looking forward to using this, but I'm disappointed. :(

Comcast October 3, 2017

Sorry to hear you were experiencing this issue. If you still are having issues with xFi, we would be happy to look into it for you. Please post this review to our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp). Thanks, the xFi app team

Marty Courduff October 6, 2017

If it worked, it would be great. It constantly freezes, (after literally nearly every action) setting up my profiles, and making my devices is taking me HOURS at this point, and it should be minutes. I know this is an app problem, and not my device, because I have a very new phone. Fix this app, and I will leave a better rating. It is VERY buggy.

Comcast October 9, 2017

Marty, we're sorry to hear that customers are having this trouble with the app, but we thank you for your feedback. App performance and responsiveness is definitely something that the team is looking into. While we work on these enhancements we recommend keeping the app up to date (new version coming soon).

Stego Saurus October 7, 2017

Became very unstable over time. App started to display inaccurate information about what device was actually connected to my network. Went back to logging into my wifi using the router website...more reliable information

Comcast October 9, 2017

We would like to learn more. Can you post in the forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send us an email (Xfinity_xFi_app@comcast.com) with details around the inaccurate information you were seeing in xFi? Please note, since you have an xFi Gateway, not all features will be available in the local admin portal.

Veaceslav SACARA September 23, 2017

Great app. But, i would realy love to have the option to set up a on and of time for day time. Like it has for nigjt time schoolday and weekends. So i wouldnt have to remember everetime to start or pause the internet use.

Jen Lynn October 3, 2017

It would be awesome if it worked. Frequently when I open the app, I get "web page unavailable" or the spaceship saying it can't access my info.

Comcast October 4, 2017

Hi Jen, if you continue experience issues accessing xFi, please post this issue to our forums page. We would be happy to take a look and begin troubleshooting for you. http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp

Marshall Jackson September 21, 2017

This app is the same as the app on my home system. Its super glitchy and slow. Its very difficult to navigate because each action is slowed down and every time I make a selection it takes A LONG TIME complete the action. Please fix this comcast!!!

Rick Caravaggio October 2, 2017

Updated review: Sign-in seems to be working again. Still takes a while, but at least the app is usable again. I do really enjoy the control this gives you over the connected devices in your home. My only feature request would be the ability to limit or block access to certain mobile social media apps such as Snapchat the way I have heard Circle from Disney can.

Comcast September 25, 2017

Hi Rick, we are sorry to hear users are experiencing this error, you included. We would be happy to take a look into this. Can you email this review to us at Xfinity_xFi_app@comcast.com? Thank, the xFi app team

Leo ManJr September 2, 2017

Just upgraded and still get the dreaded loop between sign in and already logged in screen from a nougat 7.1.1 phone. My older device running 5.1 works flawlessly. 👎

Comcast August 15, 2017

Hi, we're sorry to hear the app is no longer working after the update. If you post on our customer forums, we can pull up your account & look into this for you - http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp. Thanks, the xFi app team

Pep inmystep September 22, 2017

This app litterly is the worst app ever Comcast xfinity needs to go in and re due and update every time I go and update or try to update the times my children need to be on this app says were having trouble try back later this app doesn't deserve 1 star i even re start my phone and the app still says error xfinity you should be ashamed of your company

Comcast September 25, 2017

We are so sorry to hear this has been your experience, but we would be happy to look into it for you. Can you please post this review in our forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send it to us via email at Xfinity_xFi_app@comcast.com? Thanks, the xFi app team

Seng Tam October 4, 2017

Download and used for a few weeks was working fine a bit lag, now its not working won't open.....all the money and technology, yet can't even have a simple app to work correctly!!!!!! Very DISAPPOINTED!!!!! Shouldn't even get a 3 Rating.....All the negatives reviews yet haven't even tried to resolve the issue.

Comcast October 4, 2017

Seng, sorry to hear about your experience with xFi. If you continue experiencing issues accessing xFi, please post to our forums and we would be happy to look into it for you. http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp

Michael Quickel October 9, 2017

So I find myself using this app allot more than I expected and I love it. I am only giving it a 4 star rating right now because I have multiple XBox Gaming Consoles in my household as does many other households. Yes, being able to port forward from the app is great and even having xbox live pre-configured as a selectable option is even greater for those who aren't IT savvy, BUT... When a household has multiple consoles you cannot port forward to one console and expect the rest to work. Instead you must either; create a DMZ and add all the consoles to the DMZ which is not very secure from a security stand point or use Port Triggering which is much safer than DMZ but not as safe as Port Forwarding and you do not need to assign the consoles like you do with Port Forwarding. So please make it so you can either choose to Port Forward or Port Trigger ASAP, then I promise a 5 star rating!

Comcast October 11, 2017

Michael, thank you for this feedback. For more advanced setups like you mentioned in your review, you can still set up port triggering in the Gateway portal (10.0.0.1) as long as you remove the port forward you configured in xFi. Hope this helps.

Mike Cortez October 9, 2017

Was excited to get this to be able to control WiFi but really regretting the upgrade from my last modem. The gateway along with the app fail daily. It also takes as long or maybe even longer to long on to the app and pause devices as it would to access it through the gateway 10101 through a browser. Not worth it👎

September 15, 2017

I can see activity on my network but I can't control any of it. Scheduled don't work. Pausing devices doesn't work. It looks cool, but it's a waste of time.

Comcast September 15, 2017

We apologize this has been your experience with xFi. These issues typically are caused by something being out of sync. If you send this review, along with your account number, to Xfinity_xFi_app@comcast.com we can take a look into this for you. Thanks, the xFi app team

Courtney Coffey September 23, 2017

App SUCKS can't get back on my home network says its paused and the app says all active s#%$y app can't even access my wifi. Don't bother writing a review comcast will just give you an automated message they could obviously care less, they have Commercials for this app like it's the best thing since sliced bead. BOOOOOOOOOO,AH!

Comcast September 20, 2017

Courtney, sorry to hear about your experience. Can you please post this review in the forums (http://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp) or send it along with your account number to Xfinity_xFi_app@comcast.com? We would be happy to look into this for you. -the xFi app team

Sonya Pietrogiacomo September 2, 2017

Everytime I've logged in, it says "oops there's a problem, give us a call" provides 800 #. Two worst companies to call are comcast/xfinity & verizon. I don't have time to sit in their call ques trying answer 50?'s to a robo voice just to get a human an hour later.

Comcast September 5, 2017

Sonya, it sounds like there is an update we need to make to your device. If you would like, you can post this review in our xFi customer forum, or you can send your account information to xfinity_xFi_app@comcast.com and we can work on getting this resolved. - the xFi app team

October 8, 2017

Could not sign into app. It would not accept my password, or allow me to create a new one. I'm not sure of any advantages over the hassle is worth it, as I never saw the app

Comcast October 9, 2017

Hi, please ensure you are using either the primary or unrestricted secondary user's XFINITY email and password to login to xFi. If you need your password reset, you can visit My Account or call in to 1-800-XFINITY.