
Boon Shiong Lee
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I am trying to activate my e sim, but after the verification with singpass, at the registrations page, I cannot type my address in the address bar, as the app just doesn't response when I click on the address bar, there is no keyboard pop up when I click the address bar in the app. I cannot click "next" too as updating the address is required, can anyone help?
M1 Limited
August 12, 2025
Hi Boon Shiong Lee, we're sorry to hear you're having trouble with the app. For assistance with eSIM activation and app issues, please contact our Maxx Customer Care Hotline at 1693. Our team will be happy to help you resolve this quickly. Thank you for your patience! - Sam

Luke Yeo
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Maxx app developer should learn from other telco like Eight app. Eight telco app allow the account owner to subsequently log in on all the SIM line without using OTP , as owner may not be the line user (eg paying for multiple children/parents). This is possible by registering biometric for subsequent login. if owner/user is regularly apart, absent of this feature can be a deal breaker to stay on with Maxx. *Comment on below M1 Maxx Response: reliance on hot line defeat purpose of the App.
M1 Limited
August 27, 2025
Hi Luke Yeo, thanks for sharing your thoughts with us! It will help us in our service improvement efforts. Have a nice day! – Sam

Ann Leong
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has been having hiccups ever since I switched to esim recently, & there's no way to revert; am in the process of switching to another telco, & might revert to this telco again
M1 Limited
September 13, 2025
Hi Ann Leong! Your query will be best discussed with the designated team at 1693. Just press option 2 for Maxx. The team is available between 9am – 9pm daily. Your support is much appreciated! - Sam