CaptionCall

CaptionCall, LLC

About this app

CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work.

Why CaptionCall?

No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service.

Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure.

Accurate call captions appear in real-time for free-flowing, natural conversation.

No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund.

GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY:

1. Install the CaptionCall Mobile app

2. Create an account. You must provide accurate account information to meet federal requirements and enable your service.

3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning.

4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone.

5. Use CaptionCall Mobile to start making calls with instant live captions.

CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only.

CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal.

Please report any bugs and feedback to

Happy calling!

Thanks,
The CaptionCall Mobile Team

Ratings and reviews

I find this app to be very helpful because I have a difficult time understanding people on the phone with my hearing loss. The app works great at translating people's voice into text at least 99% of the time. Sometimes it puts the wrong word in the text. But overall I like this app and would highly recommend it for people with hearing problems.

I can't begin to tell you how often this app has helped me with the phone calls that I would have otherwise hung up on. I do have one issue, however, and I hope it will be an easy fix. The majority of voice messages do not get captioned. In place of a captioned voice message, there's a message that states that it has been clipped (or something to that effect). I updated the app, but it's still not recording. Works fìne when I answer the phone, but not when a message is left.

On some calls, both local and long distance, the call starts out fine and then suddenly there is very loud static when the person on the other end speaks. There is only static and no voice at all. The captions still work though. This started happening after one of the upgrades. I don't remember which one... The updated version of the app keeps crashing and I get a message that the application has a bug. Please fix this ASAP. I rely the app. I was very happy with the previous version.

What's new

Bug fixes and improvements.