![](https://play-lh.googleusercontent.com/a-/ALV-UjX3qz94Y6u09jNdQo7fqpdaFQ5HjVGLN4RGGhf1pDa8KqN2Hx8r=s32)
Candypietea
I've been using this app for a very long time and a quite disappointed. The app works great when everything is running smooth.I would have given the train time app a 5 star, but I gave it 2 stars because of the apps/system and the misunderstanding of customer service. When the system was down, the app took my money and didn't even hand me a ticket, and that's unfair. It felt like a scam and then blocked my access to my account because I took back my money stolen! And proceeds to say I used them!
![](https://play-lh.googleusercontent.com/a-/ALV-UjVOfToOZQf6beP_J3gVwq2MGWLqCuBkJLLJI-ot9rPR6AGgLNnyhg=s32)
Anna
usually good, but for some flipping reason despite the app being up to date keeps showing no trains between stations when I go to buy tickets (this isn't me choosing incorrect stations to travel between, its ones I've previously bought tickets between. I'm going through the 'previous' tab.) the limited transfers of the app between different devices is frustrating- better hope you don't need to use a temp device due to it being in the shop, or need to reset your device, because that counts.
14 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUKQLwJgAw8JA-LI3qCcYHWqQj75xhsbsQ_TajnhrQcq_6d4U3A9w=s32)
Whip0fAlchemy
It is far more accurate than using any map app as of late to plan trips, day or night, using public transit and a really easy way to distinguish which tickets you need to purchase for your trip and purchasing it securely without having to to through a third party payment app who have been limiting their services since September 2023. Hoping it will eventually develop the ability to scan MetroCards with the camera app and refill them via the same process. Thank you!
21 people found this review helpful