
Thiha Aung
So Pathetic. I order things with delivery options in the morning and it doesn't arrive until the evening. It's such an inconvenience to use since people order to get now due to their circumstances but no they don't even care to deliver. I have to call several times to get my order! very very bad experience.
Big C Supercenter
August 28, 2025
We apologize for the inconvenience you experienced while using our application. If you encounter any issues and would like further assistance, please contact us at bigc.customer.care@bigc.co.th

Princess Regencia
I placed an order here, and they said it would be delivered within 24 hours. It's been a week, and it still hasn't been delivered. Someone called and asked if I would pick up my order, but the option I selected was delivery. Why would they tell me to pick it up? I told them to just deliver it. Then, someone called once later, but they didn't call again and just canceled my order. What kind of grocery store is this? This is my first time ordering, and I did not like it. Bad service.
Big C Supercenter
October 16, 2025
Hi,
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at bigc.customer.care@bigc.co.th and we promise to get this resolved quickly.

Dewi Sari
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I'm really upset with the delivery, not because the delivery man, but the price on the apps and bill brought on delivery is different. Choose cash on delivery and it cost me almost 50% more than the bill on apps. and the customer service not helping at all. No refund, no information. I won't recommend using the online shopping. for now. It happens to my friends too, better shop at big c directly in person.
3 people found this review helpful
Big C Supercenter
May 20, 2025
Please accept our sincere apologies. Can you please update the order details here or contact us at bigc.customer.care@bigc.co.th so that we can have a look into this right away?