
Princess Regencia
I placed an order here, and they said it would be delivered within 24 hours. It's been a week, and it still hasn't been delivered. Someone called and asked if I would pick up my order, but the option I selected was delivery. Why would they tell me to pick it up? I told them to just deliver it. Then, someone called once later, but they didn't call again and just canceled my order. What kind of grocery store is this? This is my first time ordering, and I did not like it. Bad service.
1 person found this review helpful
Big C Supercenter
October 16, 2025
Hi,
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at bigc.customer.care@bigc.co.th and we promise to get this resolved quickly.

Thiha Aung
So Pathetic. I order things with delivery options in the morning and it doesn't arrive until the evening. It's such an inconvenience to use since people order to get now due to their circumstances but no they don't even care to deliver. I have to call several times to get my order! very very bad experience.
1 person found this review helpful
Big C Supercenter
August 28, 2025
We apologize for the inconvenience you experienced while using our application. If you encounter any issues and would like further assistance, please contact us at bigc.customer.care@bigc.co.th

Amir Hafizi
Waited two hours for my delivery order and it's still not here. Status says it's out for delivery and that's been half an hour already, when walking to the store takes only 10 minutes. Will never use this stupid app again and will uninstall after my delivery is here, or not. I don't care.
Big C Supercenter
July 16, 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at bigc.customer.care@bigc.co.th.