Requires better drivers In Indonesia, this is substantially safer and significantly cheaper than taxis. Word of warning, Bali is a terrible place for this app, inept drivers that have no idea of addresses (especially English named hotels) GPS for some reason is useless in Bali. Also in Bali, DON'T expect drivers to offer change. ALL drivers in Jakarta carry change. If you get a good driver, this service is perfect. Drivers RARELY inform the passenger of discounted rides. Pretty deceitful.
Cant Add a Debit Card Contrary to what they say. I am unable to add my debit card. I actually used to be able to have my card added but now it won't add. Email and twitter support team don't even bother to follow up or give updates.
Be careful of fraudulent billing Grab just charged me $35 for $16 ride. After multiple calls, and admitting the mistake, they claimed they returned (a measly) $7, likely more than the calls to get the refund. They are hard to reach. And harder to get a response from... service, let's not dream
Now useless Got verbally abused by Grab driver who came to pick me up after the app didn't confirm booking and hung despite rebooting. Driver used 4 letter words in front of my young child and sped off. Customer service promised to investigate, and revert to me in one hour, nothing after 24 hours. This is in addition to surge pricing in off peak hours, with dozens of cars in vicinity. Now will only use Uber. Pathetic customer service in addition to rates that are now higher than fixed Uber rates
Shifted to Uber where drivers are less picky I almost never get a cab driver to accept a request so I kind of gave up on Grab. Haven't opened this app since May.
Service Is Great Found the option to pinpoint location. Interface is now much better and up to date. Automatic rebookings and calling the nearest taxi are great features. Different design for different types of car is great. Ratings of grabcar drives are useful. Nice splash screen animation
Grab now accepts payments via Android Pay in Singapore. Just Grab, Pay and Go.
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