Worked great in Viet Nam. The rates and drivers were great. The Ride arrived within 5 minutes of booking. Would use Grab whenever I can. The "inflated rate due to high demand" is total BS though. Foreigners may have issues with languages, bring your Vietnamese friend and pay in cash.
Unexplained card rejection I get an error when trying to add my prepaid credit card, which btw is accepted everywhere but on this app. Tried to contact the support twice about my issue, but I didn't get any reply. I've been enjoying the service with cash payment until I wanted to switch to credit card payment. If Grab gives me an answer as to why my card is rejected, I might reconsider my rating. In the meanwhile, I'll just rely on Uber who happens to accept my card.
I have to revise to a lower rating since I noticed just now that there is no provision to automatically include the booking number when contacting support from the cancelled booking. Manually typing down the booking number is inefficient and prone to input error. Please include this functionality in a future update and I will revise rating.
Fast n easy Only one thing that i think grab need to upgrade where mutiple booking appicable. Some time i need to book more than a car for different location but i need to wait for the first booking to arrived than only i can book another booking. Please look into it as to make more convinience for others as well.
Much better than Uber This app seems like a mature version of uber. Especially practical is the feature to select the drop off point on the map or some other ways, instead of just via address like in uber! But what is missing too, hence I reduce one star, is an option to allow the driver to see my GPS location. This would save the annoying phone calls. Especially if you're a foreigner in an unfamiliar location.
It's OK, but.. Having alot of troubles with distance to driver. It can be stucked in 6 minutes away for half an hour. But it's nice and convenient. Then they just need to hire some drivers who understand the good concept of Grab.. Meaning : not canceling after 30 minutes of waiting, nor being choosy when you request. Not canceling because changing their mind and they go home and eat. You need clean up amongst your drivers.. Grab is going down on quality for the last two months. A good advice : never hire former taxidriver
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