Towbook

Towbook

About this app

The Most Trusted Towing Software, Period.

Towbook for Android is a mobile version of Towbook that lets you access your company's Towbook account from any Android device. Add new calls, dispatch calls to drivers, receive job updates, push notifications, send/print receipts, upload photos, use plate-to-VIN technology, manage impounds and much more directly from your device.

Dispatchers can accept digital dispatches from major motor clubs including Agero, Allied Dispatch, Allstate, FleetNet, Geico, Honk, Nation Safe Drivers, National Auto Club, Questx, Roadside Protect, ServiCase, Swoop, Sykes, Tesla, and Urgently.

Ratings and reviews

It works really well when it works! As a dispatcher, the annoying bubble on my screen and constant location reporting is pretty irritating. Everyone knows where I am and I really don't see the reason I have to enable location reporting, as it drains my battery. The bubble is easy to turn off, but I don't like how every time I open the app I have to dismiss a ton of prompts to enable something I don't want. Finally, it doesn't work in landscape, which makes maps difficult to read.

While I like Towbook, in general, there are a few changes I'd make to improve it. I'd like to see a contact us button that links directly to the phone number for whatever contract (Road America, Quest,...) you're working in stead of having to open the phone app, looking for the number, and then having to dial it - this would save quite a bit a time when needing to have "extras' approved when sitting on the side of the road. Also, I'm not liking how when I complete a job on the app, it doesn't update the desktop version unless you reload Towbook (desktop).

While I do like the app and think it's improved immensely over time, there are still a few things I don't like. It no longer searches the address when I click the address link, it searches "received location" instead, which is wrong often enough to make me have to add the time consuming steps of searching the address myself, which can be even more difficult if I'm already driving. Last, I would LOVE to have a way to see how many jobs I've done without having to literally count every single one