Janet Blankenship
I downloaded this app to view the wi-fi camera I purchased. Setup was fairly simple and it worked great, until I closed it and went to bed. This morning the app either will not open or immediately gives a message that an error occurred and to clear the cache. I have done that, restarted the app, restarted my phone, restarted my router, unplugged and re-plugged the power to the camera, everything could think of and nothing works. Incredibly frustrated!
8 people found this review helpful
Sakar International, Inc.
23 May 2024
Hi Janet, thank you for reaching out to us. We are sorry to know you are experiencing issues with the App.Try reinstalling the app and Please reach out to us at + 18005929541 or support@vivitar.com, quoting ticket number 11799, sharing more details, we will try and help fix this. Thank you.
Bria Palms
Cannot add a new camera!! I've literally un-installed and reinstalled and cleared cache 25 times and still doesn't work. Then my security on my cellphone came with a notification saying that the app has a bug and until there us an upgrade fix I cannot do anything. So frustrating!! Looks like this is ongoing. Do you know when it will be fixed???
4 people found this review helpful
Sakar International, Inc.
24 May 2024
"Hi Bria, Thanks for reaching out.
We're sorry for the inconvenienced caused.
You may reach out to us at +18005929541/support@vivitar.com, quoting ticket number 11804, sharing details. We will try and help you fix this. Thank you"
K Hilliard
It used to work well. I was able to customize alerts, check in on pets and children, and communicate with them while I was away. Picture quality was clear and the ability to add an SD card to save video was convenient. Now, every time I try to open the app, it either closes immediately, tells me to clear the cache or upload the log then crashes, or displays a notification test alert then crashes/closes. Unable to use the device now.
81 people found this review helpful
Sakar International, Inc.
31 March 2024
Hi, thank you for reaching out. We are sorry to know you are experiencing issues with the product. Please reach out to us at + 18005929541 or support@vivitar.com, quoting ticket number 11511, sharing more details, we will try and help fix this. Thank you.